What are two types of denied boarding customers?

Most airlines oversell flights, and sometimes this leads to airlines having to bump passengers. This can come in two forms — voluntary and involuntary denied boarding.



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Bumping, also known as “denied boarding,” happens when there are more passengers scheduled to fly on an airplane than available seats. The business practice of bumping is not illegal. Airlines oversell their scheduled flights to a certain extent in order to compensate for “no-shows.”

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2. What is denied boarding?
  • for health, safety, or security reasons;
  • for failing to follow airline rules or instructions;
  • because a passenger does not have appropriate travel documents; or.
  • the passenger has failed to respect check-in and departure gate cut-off time limits.


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What types of boarding passes exist?
  • Printable boarding pass. Print out this boarding pass at home and bring it with you to the airport. ...
  • Mobile boarding pass. Download your boarding pass on your mobile phone using the QR code displayed on your screen after you check in.


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The reasons driving airlines to involuntary denied boarding to passengers are typically the same as mentioned above, but normally airlines will first ask for volunteers and, if no one or not enough passengers volunteer, they will involuntary deny boarding passengers as a last resort in order to accommodate their own ...

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Different Kinds of Boarding Pass
Passengers are free to choose either paper or mobile boarding pass. Each type has some advantages and drawbacks.

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Groups 1 and 2 are made up of passengers with elite status in MileagePlus and partner programs, as well as those passengers seated in premium cabins. Group 2 also includes United co-branded credit card members and passengers who have purchased Priority Boarding. Group 3 includes passengers in window seats.

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An airline can refuse to transport a passenger for the reasons listed in its contract of carriage, a legal agreement between the passenger and airline, so long as the refusal is not discriminatory, such as: Being intoxicated or under the influence of illegal drugs.

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Except as provided below, the airline must give each passenger who qualifies for involuntary denied boarding compensation a payment by cash or check for the amount specified above, on the day and at the place the involuntary denied boarding occurs.

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At a minimum, it identifies the passenger, the flight number, the date, and scheduled time for departure. A boarding pass may also indicate details of the perks a passenger is entitled to (e.g., lounge access, priority boarding) and is thus presented at the entrance of such facilities to show eligibility.

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What does the six-digit code on my boarding pass mean? This is basically a unique code to help identify the passenger to who the boarding pas belongs, reported Conde Nast. This code is your Passenger Name Reference (PNR), record locator, reservation code, or booking code.

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Who is in group 7 on American? Boarding group 7 on American Airlines includes general boarding for passengers who do not hold any elite status with AAdvantage or Oneworld and do not carry any of the eligible co-branded American Airlines credit cards.

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The Spirit boarding zones Zone 1: Gold elite members. Zone 2: Silver elite members, those who have purchased shortcut boarding or carry-on bags and co-branded credit card holders. Zone 3: Passengers sitting at the rear of the plane. Zone 4: Passengers sitting at the front of the plane.

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Group 2 also includes United co-branded credit card members and passengers who have purchased Priority Boarding. Group 3 includes passengers in window seats. Group 4 includes passengers in middle seats.

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