What can Uber riders see about drivers?

A driver's profile is full of intriguing information. Besides ratings, achievement badges, and trip history, you can view compliments or even thank-you notes left by riders like you. Getting to know one another makes for a brighter day—and a better ride.



People Also Ask

Every Uber driver knows the same information about each of their clients: their name, location, preferred car type(s), phone number(s) and interactive ratings—that is, how they've rated their past drivers, and how those drivers have rated them.

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Uber, the popular rideshare service used by millions of people every month, has implemented a new feature that lets users see all their reviews from the company's drivers — and that includes the one-star ratings.

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Driver screening Everyone who drives with Uber is screened before their first trip. ¹ In addition, Uber reruns these driver screenings² at least every year and uses technology to look for issues in between.

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Yes, both Lyft and Uber drivers can install and use cameras, and many rideshare drivers rely on footage for safety or evidence in the event something goes wrong.

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Uber says audio files are encrypted and stored on the device of the person who enabled it. The company explains that “no one can listen to the audio — including Uber, the rider or the driver” while the recording is on a device. Uber does not have access to it unless one of the parties submits an issue and attaches it.

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Your driver may also choose to record the audio of your trip, and the same privacy standards apply. This means your driver also won't be able to listen to any of their recordings. If they have Audio Recording set up, you'll be notified while they're on their way to pick you up so that you know before your trip starts.

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San Francisco's Lazhar Bedri earned the notation of longest tenure for being an Uber driver since July 2011. Las Vegas' Fatou Cissokho received the highest rating — earning nearly 4,000 five-star reviews. Birmingham driver Charlana Moses was recognized for having made the most trips.

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A driver or delivery person can lose access to part or all of the Uber platform for ratings that are below the minimum average rating in their city.

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Drivers can go to their app's Help section, find the option to report an issue with a rider, and select My rider had an inappropriate name. Uber's Support team will then be able to take appropriate action to block those accounts until the names are updated.

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Favorite Driver allows riders to select specific drivers whom they'd like to be matched with when requesting Scheduled Rides. You can add drivers to your Favorite Driver list during the rating process on Scheduled Rides by tapping the Favorite button.

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As an Uber driver, a 5 star rating often means more passengers, more fares and (hopefully) more tips. So to become a successful private hire taxi driver, it's important to get those stars.

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Uber checks that a driver's face matches what the company has on file through a program called “Real-Time ID Check.” It was rolled out in the US in 2016, in India in 2017, and then in other markets.

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Using a fake name as a rider on Uber is not against the company's policy. However, using a fake name may violate the terms of service agreement and can result in account suspension or termination. Additionally, providing false information to Uber may also be illegal in certain jurisdictions.

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Cameras and the recording of video and sound are a layer of safety protection for both rider and driver. It provides valid, independent, unbaised proof of anything that happens.

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Duplicate Account Issues Uber allows only one account per user. Under no circumstances should the driver-partners create more than one account for themselves. We have several tools and checks which can flag a duplicate account with accuracy.

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We will notify you if we detect fraudulent behaviour on your account, explaining the activity that we have detected. Engaging in fraudulent activities, even once, can lead to permanent deactivation from the platform.

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In order to ensure a consistent and reliable experience, we are unable to remove individual trip ratings on request. Keep in mind that although you will rate a rider after every trip, riders are not required to do the same. Ratings are optional for riders.

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What's considered a bad rider rating? Anything below 4.5 stars isn't ideal. If you check your rating and it's lower than you like, the only way to make it better is to take more rides and take heed to the following advice.

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