What can we expect in the future of hospitality?

While many guest-facing experiences are already conducted through autonomous channels, 50% of hospitality and travel operators by 2026 will fully automate tasks such as booking and staff interaction, personalized check-ins, maintenance, and occupancy and room optimization.



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In 2023, the global hospitality market reached nearly 4.7 trillion U.S. dollars and was forecast to grow to 5.8 trillion U.S. dollars in 2027 at a compound annual growth rate (CAGR) of 5.5 percent.

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Unsurprisingly, consumers are more price-led when choosing venues compared to last year – indicating they're becoming more cost conscious. The eating out market is set to be a challenging landscape to navigate in 2023, and operators will need to look for ways to emphasise value for money.

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