What data do hotels use?
What data do hotels use?
9 types of hospitality data
- Contact information. ...
- Guest demographics. ...
- Stay-related hospitality data. ...
- Guest preferences. ...
- Guest interests. ...
- Ancillary purchases. ...
- Engagement information. ...
- Historical data.
What are the 2 types of hotel software?
Types of hotel property management systems There are two main hotel PMS: cloud-based hotel PMS and on-premises hotel PMS. Cloud-based property management solutions can be accessed by hotel employees regardless of their location. These systems are usually better suited to larger hotels or hotel chains.
What records do hotels keep?
Hotels have always kept logs on their guests, tracking previous stays, comments and complaints, even which pay-per-view movies you ordered.
What are the six hotel data sources?
Top sources of hospitality data
- Booking engine.
- Call center interactions.
- Digital invoicing.
- Guest surveys and polls.
- Messaging interactions.
- On-property purchasing behavior.
- PMS.
- Review sites.