What do airlines owe you if you miss your connection?

What happens if a flight is delayed and you miss your connection? If you miss your connection due to a delay, usually the airline is responsible for providing you with a replacement flight to your destination. They will have to book you on the earliest possible flight available.



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What should I do if I miss my connection? You just arrived at your connecting airport and seen that your next flight has already left without you. In most cases you have the right to be rebooked on the next available flight, or ask for a refund and flight back to your point of departure.

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If your flight is canceled or a delay causes you to miss your connection, we'll rebook you on the next flight with available seats. We will reroute your bags automatically when you check in for your new flights. There are 3 ways to view your new trip or to choose a different flight: Open the American app.

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Most airlines will try to accommodate passengers from a delayed inbound flight, but it's not guaranteed. Flight attendants might notify the ground crew of connecting passengers, but airlines typically won't delay a departure for a small group.

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What is a legal connection time? In the U.S. there's no overarching rule about minimum connection times. Airlines are free to set their own guidelines and sell connecting flight itineraries with whatever time between flights they feel is reasonable.

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We will rebook you on the next available flight on Delta at no additional cost.

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When a flight delay occurs, you are entitled to assistance and a choice between rerouting, reimbursement, or rebooking. If you arrive at your destination more than 3 hours after your scheduled arrival time, you are entitled to the same reimbursement, rerouting, and rebooking structure as a denied boarding.

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The recommended layover time for international flights is generally longer, as you will have to go through customs and immigration before boarding your next flight. In most cases, a 30-minute layover for domestic flights and an hour for international flights is considered a minimum, or short, layover.

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For domestic flights in the U.S., airlines have to pay you 200% of the value of your one-way ticket up to $775 if you arrive at your destination one to two hours past your originally scheduled itinerary or 400% of the one-way ticket price, up to $1,550 if your arrival delay is longer than two hours.

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If you are connecting on a different airline, airlines are not required to provide compensation if a delay on the first flight causes you to miss your connection. However, if your first flight is delayed for more than 3 hours, you may be entitled to compensation from the airline that caused the delay.

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Once passengers have boarded the aircraft, the compensation structure is $100 in credit for a delay between three and five hours, $175 in credit for a delay between five and six hours, or a $250 credit for a delay of six hours or more.

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My flight is delayed - am I entitled to money or other compensation from the airline? No. There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed.

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“When an airline makes a decision to connect you with a flight that has a 45-minute connection, it probably has you in the same concourse, or a concourse over,” Mayers says. “It knows that you will have enough time to get to your gate.”

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“On average, 35 minutes is what they consider a legal connection,” said Loulu Lima founder of the Texas-based travel agency Book Here Give Here.

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Overbooked flight compensation under US regulations
If the airline does not make any substitute travel arrangements for you, you are entitled to 400% of the one-way fare price, not to exceed $1,350 as well as any optional fees paid as part of your reservation (e.g. bag fees, seat upgrades, etc.).

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So the airline has offered you a voucher, which is perfectly legal, but you'd rather just have the cash. You'll need to proactively ask your airline for a cash refund in writing. The same goes for if you've booked through an online travel agency like Expedia. They are also covered under DoT rules.

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