What do customers want from an airport?

Based on ACI World's Airport Service Quality programme, the most important drivers of satisfaction are the airport ambience, the discretionary time including food and beverage, retail areas and the entertainment activities including the Wi-Fi, the security process and, of course, the human factor.



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What benefits do airline customers seek? After all, almost everyone would prefer more legroom, better service, a more pleasant boarding experience, and free high speed Wi-Fi on every flight.

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7 Airport Fun Hacks To Make Holiday Travel Actually Enjoyable
  1. Research your chosen airport.
  2. Don't arrive empty-handed.
  3. Grab a bite and a drink.
  4. Unwind, unwind, unwind.
  5. Get active!
  6. Look into lounge access.
  7. Stay calm, have fun, and remember why you're traveling in the first place!


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Along with runways and terminals, airports also include control towers, hangars, taxiways, lounges, food service areas, restaurants, emergency services, security, baggage handling, and more.

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