What do I do if I forgot my Priority Pass card?

A: Fortunately you can access most of the lounges without your Priority Pass membership card if you have the Priority Pass Digital Membership Card. You can access the Priority Pass Digital Membership Card via the Members area in the Priority Pass website and Priority Pass app when logged in.



If you arrive at an airport lounge and realize you have forgotten your physical Priority Pass card, there is no need to panic. Most memberships in 2026 come with a Digital Membership Card accessible through the Priority Pass app on your smartphone. Simply log in to the app, navigate to the "Card" tab, and present the QR code to the lounge staff for scanning. If you haven't set up the app yet, you can often find your membership details in the "Benefits" section of your premium credit card app (such as Chase Sapphire Reserve or Amex Platinum). Some high-end lounges can even look up your membership using the physical credit card associated with the account, though this is not guaranteed at every location. As a last resort, you can call Priority Pass customer service, but the digital card remains the most seamless "forgot-my-card" solution for modern travelers.

Don’t worry, forgetting your physical Priority Pass card is a common issue and there are several easy solutions. Here’s what you should do, in order of speed and convenience:

1. Use the Priority Pass App (Fastest & Best Solution)

  • Download/Open the App: If you haven’t already, download the “Priority Pass” app from the Apple App Store or Google Play Store.
  • Log In: Use your membership details (usually your registered email) to log in.
  • Access Digital Card: Once logged in, you’ll find a digital version of your membership card with your name and membership number. It also includes a scannable QR code.
  • At the Lounge: Simply present the QR code in the app to the lounge staff. They will scan it to verify your membership and access. This is now the primary method used by most members and is accepted at almost all lounges.

2. Look Up Your Membership Number via Email

  • Search your email for “Priority Pass” to find your welcome letter or any correspondence from them. These emails typically contain your membership number.
  • You can provide this number to the lounge staff. They can often look you up in their system, especially if you also show a valid photo ID (like your passport or driver’s license) matching the name on the account.

3. Call Priority Pass Member Services

  • If you can’t access the app or your number, find the Member Services phone number for your region. This number is usually on the Priority Pass website.
  • Call them. They can provide your

People Also Ask

Most Priority Pass airport lounges accept digital membership cards. Having this info on your smartphone helps if you ever misplace your physical card. You can see more information here . If you're an eligible Chase customer, now you can also access your Priority Pass Digital Membership Card in the Chase Mobile® app.

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Note that most — but not all — Priority Pass lounges and facilities accept digital membership cards, so it's important to try and carry both your physical and digital cards. If you do forget your physical card, the digital option can be a lifesaver.

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Worldwide lounge access Whether you are an Apple or Android user, you can download the Priority Pass App for free from your very own App Store or Google Play.

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Note that most — but not all — Priority Pass lounges and facilities accept digital membership cards, so it's important to try and carry both your physical and digital cards. If you do forget your physical card, the digital option can be a lifesaver.

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Day passes If you don't have the right credit card or a Priority Pass and you're not flying in a premium cabin, you may still be able to buy your way into a nice lounge. Nearly every large airport has spaces offering day passes that any traveler can purchase for a single visit.

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Technically, you can access lounges for only three hours, though some lounges will waive this rule. Many lounges may restrict access to passengers departing from that airport, meaning you may not always be able to use the Priority Pass membership as an arrivals lounge.

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Can my membership card be used by someone else? No. The Priority Pass membership card is non-transferable. When you access a lounge, the staff will check that the name on your card matches your boarding pass.

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There are more than 1,200 airport lounges in the world. Priority Pass members can enjoy complimentary food, drinks, and Wi-Fi inside of airport lounges.

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Can I use Priority Pass twice in one day? There's no limit on how many Priority Pass lounges and restaurants you can visit in a day. So if there are three Priority Pass lounges in an airport, you can visit all three in one day at the airport.

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You can enter the lounges by showing your same-day boarding pass, ID and one of these Priority Pass credentials: Your Priority Pass digital membership card, which gives you instant lounge access upon enrollment.

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In general “No”. The credit card Terms and Conditions for use of free lounge access in airport strictly mentions that the facility can be used only by the Primary Card holder. Some credit cards offer this free facility for secondary card holders which might include family members.

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Each cardmember Priority Pass Select membership includes two guests per lounge visit. For each additional guest beyond that, your card will be charged a fee per guest, per visit.

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