“Call the customer service of DD. I've had food stolen from me before and had the order cancelled by the driver right after. You'll get a refund,” one person commented.
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Like other companies, DoorDash included a binding arbitration provision within its terms of service policy to avoid going through costly and time consuming class action lawsuits. The alternative consumers and employees have to filing a class action lawsuit is to take DoorDash to small claims court.
It's OK to send back food when…“When it does not taste good to you, or made not to your standard, like the meat is overcooked or the veggies are too raw, or if the food is contaminated in some way, then you should definitely send it back,” she says.