What do I say to Disney to get a disability pass?

In terms of what to say to get a DAS pass, start by explaining why waiting in extended queues would be difficult for you. For example: “I experience ___________ which makes tolerating long lines difficult.” “When I'm in line for a long period of time, ___________ happens.”



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The Disney cast members will work with that guest on an individual basis to make whatever accommodations are necessary. There is no requirement for guests to prove medical disability with a doctor's note or documentation; Disney takes guests at their word.

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Eligibility for a DAS pass is based upon a guest's need, not their diagnosis. Cast Members will not ask for proof of a disability, but will inquire about the type of accommodations you are requesting because of your disability or condition.

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There are 2 ways to register for DAS: (1) pre-arrival via live video chat or (2) on-site at Guest Relations.
  1. City Hall at Magic Kingdom park.
  2. The Guest Relations lobby (near the Main Entrance) at Disney's Animal Kingdom theme park.
  3. The Guest Relations lobby (near the Main Entrance) at Disney's Hollywood Studios.


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“The cast member was so rude and condescending and denied me the DAS,” the Guest recalled. “So, I went in February, ended up passing out in line to Soarin' and was just generally miserable while standing and waiting in lines because I was afraid I'd pass out again.”

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DAS is intended for Guests who have difficulty tolerating extended waits in a conventional queue environment due to a disability. DAS doesn't provide immediate access to experiences, but rather allows Guests to request a return time for a specific experience that is comparable to the current standby wait.

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Often, asthma is triggered by weather conditions. If you are sensitive to heat, you might want to consider the Disability Access Service (DAS). Walt Disney World is committed to providing an excellent experience for all of its Guests, including those with medical conditions.

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The DAS pass will only show up on your My Disney Experience app for the day you have a park ticket and reservation and when you are actually in the park. If you go to the hamburger menu and scroll all the way down, you will see your DAS access pass.

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Disabilities Access Service (DAS) Card Guests with Diabetes do qualify for the DAS card. Please see our DAS FAQs for information about how to get this pass.

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Do not bring a doctor's note. Disney can't use them due to privacy laws. Bring everyone in your party with you. They will take a picture of the guest the pass is assigned to; there is no need to smile or pose.

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Anyone in the party may modify the reservation, but the guest with DAS must enter the attraction. How many guests in one party can be covered under Disney World's DAS? The maximum is six guests per DAS. If you have special circumstances or any concerns, talk to Guest Relations.

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Some Disney Guests are speaking out on the abuse of the theme park's disability system, claiming other Guests are faking injuries and illnesses to skip the line. When Guests visit Walt Disney World and Disneyland, many expect to wait in long lines.

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Here are the rides that are only available to book the day of your visit and are not available ahead of time:
  • Magic Kingdom: Seven Dwarfs Mine Train, Space Mountain.
  • EPCOT: Remy's Ratatouille Adventure, Frozen Ever After.
  • Hollywood Studios: Star Wars: Rise of the Resistance, Mickey and Minnie's Runaway Railway.


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DAS Advance selections must be made between 2 and 30 days prior to the park visit. If you're scheduling for multiple days, please note that all days must fall within the 2-to-30-day planning period.

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No documentation or medical diagnosis is required. They ask what specific symptoms hinder your ability to wait in a traditional line. However, typically DAS is not issued for mobility issues that can be solved with the use of a mobility aid such as a scooter or a wheelchair.

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