Job responsibilities: Responsible for the procurement and management of air food and cabin supplies; Assist the crew to ensure flight safety; Feedback customers' comments and suggestions in a timely manner.

Senior Cabin Crew, often referred to as a Cabin Service Director (CSD), Purser, or In-Flight Lead, act as the "manager of the skies." While junior crew focus on direct passenger service and safety checks in specific zones, the senior crew member is responsible for the overall safety, security, and service standards of the entire flight. Before takeoff, they lead the crew briefing, assigning positions and reviewing emergency procedures. During the flight, they handle the most complex issues, such as medical emergencies, disruptive passengers, or high-level service complaints from premium cabin guests. They act as the primary liaison between the flight deck (pilots) and the cabin, ensuring that the Captain is informed of any issues in the back. Administratively, they manage the onboard inventory, process customs and immigration paperwork for the crew, and complete performance evaluations for junior staff. Essentially, they ensure that the "brand experience" is consistent and that the safety chain remains unbroken, requiring a high level of leadership, conflict resolution skills, and deep technical knowledge of the aircraft.