What do you say to an unhappy hair client?
What do you say to an unhappy hair client?
HOW TO HANDLE AN UNHAPPY SALON CLIENT
- Always thank them for providing you with feedback and for telling you how they feel. ...
- Sincerely Apologize! ...
- Listen! ...
- Ask them what you can do to make it better? ...
- Be sure to let the client know it's ok they are unhappy. ...
- Give them a peace offering!
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