What does a non-refundable booking fee mean?

With a non-refundable rate, guests pay the full price if they cancel, make changes or don't show up. Adding a non-refundable rate to your property can reduce cancellations and help you secure guaranteed payment for reservations.



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The refund will be at the hotel's discretion, so your best bet is to appeal to the management's compassion. Although this is a stressful time, you are more likely to succeed if you can keep as calm and polite as possible.

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How to Cancel Non-Refundable Hotel Reservations and Recoup All (or Part) of Your Money
  1. Reach out to the third party booking site. What is this? ...
  2. Ask the hotel to make an exception. ...
  3. Use your status. ...
  4. Check your travel insurance. ...
  5. Rely on travel credit card protections. ...
  6. Utilize resale websites.


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Cancelling a non-refundable bookings may result in a full charge of the booking. Free cancellation means that the booking can be cancelled within a certain period of time. For example, some properties allow you to cancel 48 hours before check-in time. Beyond the arranged time, any cancellation may be charged a fee.

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Some property management companies, hotels, and vacation rental platforms charge a booking fee to guests to increase revenue and cover costs associated with booking and handling reservations. In some cases, the fee can be added to the base rate.

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If every passenger was able to cancel for a full refund at any time, airlines would have to raise their prices across the board to account for this increased risk. This is also why nonrefundable fares are often the cheapest tickets offered by an airline.

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If you find yourself in a situation where you need to get a refund on a non-refundable hotel reservation, one of the options you can explore is disputing the charges with your credit card company. Many credit card companies offer benefits that may provide you with recourse in such situations.

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It's possible thanks to the 24-hour flight cancellation rule. The Department of Transportation's 24-hour refund regulation states that all airlines flying in the U.S., even international carriers, must issue a full refund if the reservation is canceled within a one-day window of booking.

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If you've purchased your ticket, look for the words “non-refundable and “non-transferable” on it. If you see them, it doesn't matter how valid your reason is for wanting to change your ticket or request a refund, accept the fact that most airlines will apply all penalties, fees, and increased fares.

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If a hotel refuses to refund customer payments, the Federal Trade Commission (FTC) may step in via an enforcement action.

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Depending on their policy, they may be willing to work with you and waive some of the fees or offer other solutions. However, if they are unwilling to negotiate or compromise in any way, then it is possible that legal action could be taken against you for not paying what was agreed upon in your contract.

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Communicating effectively with the hotel
They may be willing to waive the fee if you give them enough notice. Be polite and explain your situation clearly, whether it's an emergency or a change in plans. If you're a frequent traveler or a member of a loyalty program, mention this as it may give you more leverage.

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While cancellation is generally not allowed for non-refundable bookings, there may be some exceptions or special circumstances that can be considered. It is always worth contacting Booking.com's customer service to inquire about any possible options or alternatives.

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Booking fees - a fixed fee charged per ticket sold. Transaction fees - a fixed or percentage fee, or a combination of both, charged once per transaction, regardless of how many tickets are purchased in that transaction.

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