What does luxury mean to you in hospitality?

Luxury is a Combination of Refined Service and Quality Product. Luxury is never determined by the physical product alone. Similarly, a product is never by itself innovative, but instead is the result of the combined effort of all inputs used. And so luxury always comes with its service sibling.



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Luxury Hospitality Management specialisation. The specialisation in Luxury Hospitality Management explores the very meaning and substance of what luxury represents. This course will equip you with the skills to become a manager in an increasingly demanding exclusive professional environment.

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So far we've examined two key pillars of luxury hospitality: quality and consistency; and service and the emotional connection. Here we turn our attention to the third and final pillar: the soul of the luxury hotel or Palace. It's a concept that's hard to define, a confluence of elements that uniquely come together.

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What makes a luxury hotel exceptional? Most luxury hotels have invested heavily in interior design and décor to make the space classy. They have elegant furniture, beautiful lighting, beautiful curtains or drapes, wall artwork, world-class bed(s) with clean, beautiful bedding, and much more.

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A high-quality but authentic service High-quality customer service is believed to be the minimum guests expect, and always will be. Polite, approachable, helpful, and pleasant staff are a given standard for quality customer service and easily achievable through some basic training.

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Luxury hotels should have at least one full-service, Michelin-starred restaurant, and preferably more than one. The hotel should also have a café for lighter fare, but with high-end touches. Full-service restaurants should be open for breakfast, lunch and dinner, and the hotel should offer 24-hour room service.

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Typically Upscale, Upper Upscale and Luxury properties with a wide variety of onsite amenities, such as restaurants, meeting spaces, exercise rooms or spas.

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What should a guest checking into a luxury hotel expect? They want to feel like they are being taken care of and their needs will be met by the hotel. They also expect excellent customer service, both from the front desk staff and from housekeeping.

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Luxury guests tend to bring in more revenue per booking, as they are the guests who will pay for premium amenities and upgrades during their stay.

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Relevant amenities: Guests want comfort and entertainment. Rooms should be comfortable and clean, and amenities like restaurants and pools are a major bonus. Local attractions: Hotels are often located near popular tourist attractions.

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