What factors help form a guests first impression of the hotel and the staff?

To make a good impression on your guests, focusing on satisfying their senses is an essential step to making your hotel unforgettable.
  • Sight. This sense might be the most important one. ...
  • Smell. The smell is another very important sense. ...
  • Touch. It is important for your guests to feel comfortable. ...
  • Safety. ...
  • Taste. ...
  • Hearing.




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A hotel should pay attention to first impressions from all aspects of a guest's visit including online presence, the hotel's exterior, staff, lobby area, guest rooms, and the gym. By taking time to improve these areas and offer consistent service, guests will visit a hotel and have a quality first impression.

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One of the best ways to make a lasting first impression on hotel guests is to personalize their room according to their preferences and needs. For example, you can adjust the temperature, lighting, and music to their liking. You can also provide them with extra pillows, towels, or blankets if they requested them.

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There's no better way to do this than to offer an outstanding food menu selection and amenities, improved room bookings, competitive prices, and discount offers. But that's not all. A challenge common to hotels seeking to attract new guests to their hotel is the challenge of an overcrowded and competitive marketplace.

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Table of contents
  1. Establish eye contact.
  2. Dress to impress.
  3. Ask questions.
  4. A smile goes a long way.
  5. Offer to help.
  6. Be cordial even if you're busy.
  7. Make guests feel special.
  8. Indicate points of interest within the hotel.


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