What federal agency regulates airlines?

The Federal Aviation Administration (FAA), formerly the Federal Aviation Agency, was established by the Federal Aviation Act of 1958 (72 Stat. 731). The agency became a component of the Department of Transportation in 1967 pursuant to the Department of Transportation Act (49 U.S.C. 106).



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The mission of the FAA is to regulate civil aviation and U.S. commercial space transportation, maintain and operate air traffic control and navigation systems for both civil and military aircrafts, and develop and administer programs relating to aviation safety and the National Airspace System.

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It's often best to email or write to the airline's consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline's website for this purpose.

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DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them (30 days for disability-related complaints). DOT also asks that ticket agents respond to consumer who file complaints with them.

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In 2022 year, Frontier Airlines reported 20.26 customer complaints for each 100,000 enplanements on domestic-scheduled operations. This was the highest rate of customer complaints among U.S. carriers.

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??????????????????????The National Transportation Safety Board is an independent federal agency charged by Congress with investigating every civil aviation accident in the United States and significant events in the other modes of transportation—railroad, transit, highway, marine, pipeline, and commercial space.

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A CAA is a national regulatory body responsible for aviation. The CAA implements the ICAO SARPs in national legislation and is responsible for regulatory oversight. FAA is the Federal Aviation Administration. As the Civil Aviation Authority of the USA, it is responsible for establishing aviation regulations in the US.

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If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at https://secure.dot.gov/air-travel-complaint.

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WalletHub ranked Southwest as the worst airline in the US for the second year in a row. The airline fared poorly in nearly all categories, with the exception of comfort-related categories including legroom, entertainment options, and WiFi availability.

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Common Complaints and Lawsuits Against Airlines
  • An airline has damaged your luggage.
  • An airline has breached a term under its contract of carriage.
  • An airline has canceled your flight.
  • You were bumped from a flight because the airline overbooked it.
  • An airline has lost or delayed delivery of your luggage.


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Filing a complaint with an airline or a ticket agent.
DOT requires airlines to acknowledge consumer complaints within 30 days of receiving them and to send consumers written responses addressing these complaints within 60 days of receiving them (30 days for disability-related complaints).

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Individuals can sue airlines in small claims court for damages caused by an airline's negligence. For example, damages can arise from personal injuries (for example a broken arm) or from emotional distress caused by an airline's negligent treatment.

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