What happened to my air miles account?

Your AIR MILES Account will be considered dormant if you have not collected, used, bought or transferred at least one Mile for 24 consecutive months or longer. Once an Account goes dormant, all Miles within the Account will also be cancelled, and you'll no longer receive Program Updates from us by email.



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The problem arises when your AIR MILES account becomes inactive for a period of 24 consecutive months. At this point you will lose all of your miles, so make sure you keep your account active by earning some Miles at least once every two years.

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Log onto your account at www.airmilesme.com and your current balance and the value of your Air Miles can be found at the top of the page. You will also receive an Air Miles Summary Statement every month, which shows how many Air Miles you have collected and from which partners.

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The best way to check your frequent flyer miles balance is by logging in to the airline's website. The miles balance will be easily accessible from your online account. Another way to check your mileage balance is to call your airline's frequent flyer customer service number.

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Credit card points and miles won't expire as long as your account remains open. However, points and miles earned with airline and hotel loyalty programs do typically expire following a lack of activity.

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How can I protect my Miles & More award miles from expiry? Award miles can be protected from expiry through status membership or a Miles & More Credit Card.

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Scene+ will replace the current AIR MILES program in our grocery, pharmacy, liquor and convenience stores and online grocery. We will transition from AIR MILES to Scene+ beginning in Atlantic Canada in August 2022, and then continue across the rest of Canada culminating in early 2023.

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BMO has completed its acquisition of Air Miles from the defunct Loyalty Ventures Incorporated.

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To merge your Accounts, all you need is the Collector Number and the full name, exactly as it appears on the profile, of the Collector you would like to merge Accounts with. Once you have these, a Customer Care Ambassador can assist you with your request to transfer Miles and merge profiles.

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We sampled flight awards available with U.S. carriers and found that consumers need between about 8,000 and 57,000 miles to get a free one-way coach flight. Free flights in business or first class start at around 25,000 miles and climb to well over 150,000 miles one-way.

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