What happens if a hotel double books your room?

Hotels know this, and most are quick to remedy an overbooking situation and get you into another room as quickly as possible. Why? Because bad reviews and angry customers can destroy a hotel's reputation. In most cases, your overbooked hotel will arrange a different room for you at a nearby alternative hotel.



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Double booking puts unnecessary stress on you and your team to figure out what to do when clients don't cancel and can lead to unhappy customers and lost profits. You could argue that double booking is okay if you manage the process well on specific jobs.

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Usually when a hotel is overbooked, the manager will make arrangements to send you to a nearby property and cover the cost of that room and transportation to get you there. Behind the front desk, that's called walking the guest—as in walking them to a different hotel.

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If they find out a third person was staying in the room without their knowledge, it could result in fines and/or being asked to leave immediately. It's always best to be honest with hotel staff about how many people will be occupying a single room so that everyone can have an enjoyable stay!

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Double-booking is the term we use when multiple reservations are made for one room or unit on the same night. If two separate guests book the same room or unit, this can cause problems for both your business and those who want to stay with you.

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