What happens if airline loses expensive luggage?

You'll need to submit a new claim now that the bag is truly lost, and this process tends to be more detailed. Most claim forms will ask you to list everything that was in the bag, including purchase dates and even original receipts for items over a certain dollar amount.



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According to the U.S. Department of Transportation, you are entitled to compensation for reasonable incidental expenses you incur because of your delayed baggage, up to the maximum liability limits, set by statute. For U.S. domestic flights, this is $3,800 per passenger.

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Under DOT regulations (for domestic travel) and international treaties (for international travel), airlines are required to compensate passengers if their bags are damaged, delayed, or lost.

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When it came to airlines that lost the most baggage, that same study found that Atlanta-based Delta Air Lines came in ninth out of 17 major airlines. “Of all national airlines, American Airlines lost the most bags in 2022, losing 850 bags per 100,000.

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Usually, they appear somewhere within a day or two and go on to be reunited with their owners. With most airlines, passengers qualify for compensation after their bags are lost for more than 24 hours to cover necessary expenses. However, in around 5% of cases, the bags never come back.

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The good news about lost luggage is that airlines worldwide eventually recover 97% of mishandled bags. Of all mishandled bags, 81% were simply delayed, 16% were damaged or pilfered and 3% were declared lost or stolen and never found.

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Consider filing a lawsuit against the airline in small claims court. Small claims courts handle a wide variety of property-related lawsuits which include lawsuits for lost luggage by an airline. Small claims court is also an affordable and user-friendly way for you to sue an airline for lost or delayed luggage.

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Looking at airlines, American Airlines (AAL) - Get Free Report topped the list of those most likely to lose or damage one's baggage. For every 1,000 suitcases, the airline mishandles 5.34 — the 5% rate is the highest out of all the airlines looked at in the study.

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Why Do Airlines Lose Luggage? As with anything, accidents do happen. The leading cause of lost luggage is the mishandling of the bags between flights or from the sorting office to your airplane. Depending on the airport you fly out of, the actual sorting of luggage is done by a robot or workers.

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Most comprehensive travel insurance plans include coverage for baggage loss and, if your baggage is not permanently lost or damaged, baggage delay. Some coverage may include the cost of essential items you purchase while you wait for your delayed luggage to be returned.

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You may have questions about what this process looks like and if there are any risks involved. The good news is that gate-checked bags are treated the same as all other checked bags, and this process does not necessarily increase the likelihood of your bag being lost. (That may still happen, though.)

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After 3 months, airlines sell or donate unclaimed luggage. Once the mandatory 90-day period is up, airlines have the green light to pass the items along to a charity or reselling business. That's where the fun for bargain hunters begins!

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There are no federal laws requiring airlines to provide passengers with money or other compensation when their flights are delayed. Each airline has its own policies about what it will do for delayed passengers. If your flight is experiencing a long delay, ask airline staff if they will pay for meals or a hotel room.

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American Airlines is the number one worst airline for losing or damaging your luggage, with 5.34 incidents per 1,000 bags. Although it's a low percentage compared to the total number of bags checked, American Airlines still takes the dubious distinction of being the airline most likely to lose your luggage.

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During the first three months of 2023, over 721,000 bags checked on domestic flights were mishandled out of 113 million checked bags in total—an average of 0.64 bags per 100 checked bags, per the U.S. Department of Transportation. That's up from 2019, when 0.59 bags were mishandled per 100 checked bags.

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Carriers handled almost 393 million bags in 2021, according to the Bureau of Transportation Statistics. They lost over 2 million bags which is 0.51% of all checked bags. Pre-COVID-19 numbers were higher with a 0.59% loss. The percentage lost goes up during busy holiday travel.

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When layover flights are booked with the same airline, your baggage will be automatically transferred through to your final destination. However, if the two flights are with different airlines, you may have to claim and re-check your baggage during your layover.

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8 Things You Can Do To Prevent Your Luggage From Getting Lost Forever
  1. How likely is it for my luggage to get lost?
  2. Remove old airline tags and stickers.
  3. Pack essentials in your carry-on.
  4. Get a distinct luggage tag.
  5. Keep your info inside your luggage too!
  6. Get a smart luggage tag.
  7. Remove loose straps from your bags.


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