The standard JetBlue cancellation policy applies to award tickets. Points will be redeposited if a traveler cancels their JetBlue award flight. All points will be forfeited if the flight is not canceled before the scheduled departure.

When you cancel a JetBlue flight booked with TrueBlue points in 2026, the policy is generally quite traveler-friendly. For most fare types (excluding Blue Basic, which typically cannot be booked with points), the points are redeposited back into your TrueBlue account almost immediately. There is no cancellation fee for these award bookings. However, the taxes and fees you paid in cash (usually $5.60 for domestic U.S. flights but much higher for international ones) are not refunded to your original credit card; instead, they are converted into a JetBlue Travel Credit. This credit is deposited into your "Travel Bank" and is valid for 12 months from the original date the ticket was issued. If you cancel a "Blue Basic" fare (if allowed under specific promotions), you may be charged a significant fee (often $100–$200) which is deducted from the value of the points or the travel credit. Always ensure you cancel prior to departure, as a "no-show" usually results in the total forfeiture of both points and fees.