If you reserved a Cabify, you may cancel it without charge if you give us enough notice. You can check it at the Fares section of our website. Additionally, if the cancellation is made once the driver has reached the pick-up point, the cost will correspond to the minimum amount of a Cabify journey.

If you cancel a Cabify ride in 2026, the consequences depend on the timing of your cancellation and the type of service requested. For immediate (ASAP) requests, you generally have a "grace period" of about 3 to 5 minutes after a driver is assigned to cancel without any penalty. If you cancel after this window or once the driver has arrived at the pick-up point, you will typically be charged a cancellation fee, which is often equivalent to the minimum fare for that city. For reservations (pre-booked rides), the policy is stricter; you must usually cancel at least 30 to 60 minutes before the scheduled time (depending on the country) to avoid a fee. If you cancel a reservation too close to the pick-up time, you may be charged the full minimum price of the journey. The specific fee and time window vary by region (e.g., Chile, Spain, or Mexico), so it is always best to check the "Fares" section in your app's sidebar for local details.