What happens if I forget to tap off?

Missed Tap Off Cost If you don't have a default set on your card and you forget to tap off at the end of your trip, you'll be charged the fare to the last stop on the train line or bus route and with your fare type and any applicable loyalty discounts applied.



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If you forget to tap off at the end of your trip, an amount for Missed Tap Off or Underpayment will be deducted from your PRESTO card or charged to your credit or debit card at the start of your next trip in the GO network.

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A bus company spokeswoman said: “You will be charged the full single fare to the end of the route, so always remember to tap off in order to pay the correct fare.” Within the citySAVER area - which stretches from Shoreham to Saltdean and up to Falmer - the maximum fee is £2.60.

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If you don't have a default set on your card and you forget to tap off at the end of your trip, you'll be charged the fare to the last stop on the train line or bus route and with your fare type and any applicable loyalty discounts applied.

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How many people don t pay for GO Train? The transit agency says that about three per cent of GO Transit riders typically don't pay their fares but that number has recently increased to about five-and-a-half per cent.

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Remember to tap off at your destination using the same card, phone or watch that you tapped on with as your fare is based on the distance of your trip. This avoids being overcharged the fare to the last stop on the train line or bus route because the PRESTO system doesn't know where you've travelled to.

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Use the same credit or debit card to tap on and off. If you tap on with your credit or debit card, you must tap off with the same credit or debit card. If you tap on with your phone or watch, you must tap off with the same phone or watch using the same card set up in your mobile wallet.

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However, should the rare occasion arise when, due to a systems problem or otherwise, a purchase occurs with not enough funds in the GOCard Debit Account (creating a “shortage” or “negative amount”), the “owed” funds will automatically be deducted from the next deposit.

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Step 1: Check your contactless payment set up NFC turned on. In the “Search settings” bar, type “NFC.” Make sure NFC is turned on. If your phone doesn't have NFC, it can't make contactless payments.

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What happens if I touch in with one contactless card, and touch out with another on the same journey? It's important that you try to avoid doing this, as you'll be charged a maximum fare on both of your cards.

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This could be because TfL combines your daily charges and you've travelled to a zone where the daily cap is above £100 (applicable to a small number of daily caps). Find out what to do if you think you've been overcharged.

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Why have I been charged 10p/£1? If you use a Mastercard, your bank statement may show a “pending” 10p or £1 charge for your first tap (10p for UK Mastercards, £1 for International Mastercards). This is just a temporary charge to check the card is valid – we do not collect the payment.

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