What happens if I lose my Suica card?

And secondly, if ever you lose it, you can get a replacement at most train stations. Visit the Suica customer service counter or ticket machine and inform the staff that you've lost your card. They will cancel your old card and transfer any remaining balance to a new one you purchase.



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Each person needs one. Pasmo/Suica is read when touching the IC card reader upon entering and exiting a gate, and the correct fare is deducted from the card. The same card cannot be read entering twice at the same station. Thank you for the quick response.

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Fortunately, both Apple and Android make it easy to create a mobile Suica or PASMO card through their phone wallet apps. For more information on traveling in Japan, be sure to check out our comprehensive articles, from English-speaking travel agents, to the best places to hike, ski, camp, and more.

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Where to Buy and How to Top-Up the Suica Card? Travellers flying in from Narita or Haneda International Airport can purchase a Suica card easily at JR East Travel Service Centers. You can also buy a prepaid Suica card from ticketing machines at major JR East train stations and JR Ticket Offices (Midori-no-madoguchi).

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How to transfer your Suica, PASMO, or ICOCA card using the Wallet app
  1. On your new iPhone, open the Wallet app and tap the Add button .
  2. Tap Previous Cards and choose your Suica, PASMO, or ICOCA card.
  3. Follow the steps on the screen to add your card to the new iPhone.


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Travellers flying in from Narita or Haneda International Airport can purchase a Suica card easily at JR East Travel Service Centers. You can also buy a prepaid Suica card from ticketing machines at major JR East train stations and JR Ticket Offices (Midori-no-madoguchi).

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You can purchase the Welcome Suica card at JR East Travel Service Centers at Narita Airport Terminal 1 Station, Narita Airport Terminal 2/3 Station, Haneda Airport International Terminal Station, Tokyo Station, Hamamatsucho Station, Shinagawa Station, Shibuya Station, Shinjuku Station, Ikebukuro Station, or Ueno ...

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In addition to the Tokyo area, the Suica can be used for certain transportation systems in the Sendai and Niigata, Hokkaido, Tokai, West Japan and Kyushu areas.

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You can buy the Welcome Suica card through Vending Machines located at the Haneda Terminal 3 station, Tokyo Monorail Haneda Airport Terminal 2 Station, and Narita Terminal 1,2, and 3 Stations. For official information please visit the Welcome Suica Card official website.

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The JR pass is only worth it if you travel through different cities, if you are just travelling to Tokyo to Kyoto for example, I would just pay on the Suica. You can do the online calculator or just use google to calculate which trip is easier - paying individually on Suica or getting a JR Pass.

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The Suica card initially costs ¥ 1 ( US$ 0), of which 500 is credit and the other 500 goes as a deposit. This deposit is returned when you return the card to the Japan Rail (Suica). The Pasmo card costs ¥ 500 ( US$ 3.30), which is non-refundable, as well as the money you want to charge it with.

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Yes, it can. Suica cards can be used anywhere the Suica IC card logo is displayed. It can also be used in convenience stores and vending machines outside of the Tokyo area. You cannot use the Suica to travel between Tokyo and Osaka, but you can use it to travel within cities such as Osaka and Kyoto.

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Good news – both Apple Pay and Google Pay work in Japan, too. They're super convenient as they are most likely already installed on your phone. Keep in mind these are digital wallets, so you will need to add a payment method.

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