What happens if I miss my ferry crossing?

If you miss your ferry you will have to re-book. If I miss my ferry can I get a refund? Most often, yes - but a missed ferry almost always involves a financial penalty - how much varies by operator. The standard penalty ranges from 20 - 55% depending on the operator.



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If you are running late and are likely to miss your ferry, we suggest proceeding to the port to see if the ferry company will allow you to change the ticket to a different day or departure time. Keep in mind that if you do miss your ferry, the tickets are non-refundable.

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Changes in the route, date, time, passenger numbers or vehicle type for non promotional fares will result in any increase in price from the original fare and the fare applicable on the day you make the amendment being charged plus an amendment fee. Flexi fares are available on our Dover-Dunkirk & Calais routes.

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Usually, the ticket that you purchase is only valid for the crossing you have booked. Some ferry companies allow you to change your departure time at the port, but this usually only happens if multiple ferry sailings are available per day.

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Generally, it is more economical to book a round trip ticket because some ferry companies offer cheaper rates for passengers that do so. If there is a specific discount offered, you will be informed about it during the booking process.

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The form of ID you'll need to travel on a ferry depends on the route and your nationality. On most international routes, you will need your passport to check-in. However, there are exceptions to this.

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If you are travelling as a foot passenger, the final passport control and security check takes place when you are called to the gate for the bus that takes you from the terminal to the ferry. You will also have had to show your passport when yo check-in. French Customs officers may be at Caen.

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Each year somewhere between 800 and 1000 people die in ferry disasters according to Roberta Weisbrod, the executive director of the Worldwide Ferry Safety Association. In the developed world, ferries carrying passengers are relatively safe as we have higher safety standards than the developing world.

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On September 28, 1994, 852 people die in one of the worst maritime disasters of the century when the Estonia, a large car-and-passenger ferry, sinks in the Baltic Sea.

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If a vehicle is broken down onboard, the responsibility ultimately is with the owner of the vehicle. The ferry crew is under no obligation to re-start vehicles that have broken down.

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Parking and the Crossing After you've snuggled in, turn off your lights, turn off the engine, set the parking brake, and turn off your car alarm. Your motion detector will indeed detect the motion of the boat.

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Do you check in your luggage on ferries? No, there is no check-in procedure for luggage items.

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A full refund which must be paid within seven days. If your sailing is cancelled or delayed and an overnight stay becomes necessary, the ferry company must provide accommodation free of charge where possible.

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