What happens if my Amtrak train is Cancelled?

Re: How does Amtrak handle cancelled trains? Generally, if you have started your travel and canceled connecting train, they will get you to your destination at no extra cost. If you have not started your trip, they may just give you your money back and send you on your way (maybe help you with an airline reservation).



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Visit Our Website. You can always visit Amtrak.com to learn the real-time status of a train. Click “Train Status” on the top bar of the homepage and enter a few key pieces of information to learn when a train will be arriving.

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Amtrak is on-time an average of 83 percent of the time compared to commercial airlines 81.9 percent of the time. Amtrak is also very safe compared with other modes of transportation. You are 16 times more likely to die in an automobile than on Amtrak, and twice as likely to die on a transit bus than on Amtrak.

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Amtrak doesn't provide refunds for late trains. It does refund part of your ticket for an involuntary downgrade.

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So if your train has been cancelled you need to think about how you are going to get to your destination. You should be able to get a later train or take an alternative route. If you take an alternative route check with train staff before you travel.

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Can I get a refund if my train is cancelled or delayed due to strikes? If you have an advance ticket booked for a strike day and your service is cancelled, delayed or rescheduled, you are entitled to a change or refund. You'll need to contact the original retailer of your ticket to get your money back.

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Unlike airplanes, trains do not perform a head count or check a passenger manafest before departure. They may check that those present have tickets (not always) but they do not check that all tickets sold are present. When it is time for the train to leave a station, it leaves, with or without you.

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Which Amtrak train routes are canceled?
  • Southwest Chief, which stops in Chicago, Kansas City, Albuquerque, Flagstaff, and Los Angeles.
  • Empire Builder, which stops in Chicago, St. ...
  • California Zephyr, which stops in Chicago, Omaha, Denver, Salt Lake City, and Emeryville (San Francisco)


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They are sold for a specific train, at a specific day and time and with a seat reservation. Miss the train, and the tickets are no good. Only the Base ticket can be change. If you miss a train with a base ticket you have an hour (maybe 90 mins) to exchange it for a new ticket and seat reservation.

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Refunds: Full refund to original form of payment with no fees if canceled 15 days or more before departure. 25% fee charged if canceled less than 14 days before departure. Tickets on unreserved services incur 25% fee if canceled an hour or more after purchase.

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Many of the lines don't make any money or are operated at a loss. To accommodate the money-losing routes, Amtrak uses profits from its popular lines, such as the Northeast Corridor. Since this is one of the most popular routes, Amtrak can charge higher prices and send those profits to other, less profitable lines.

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On top of that, the current layout doesn't suit high-speed trains, as it's packed with sharp turns, old tunnels, overhead power lines and crumbling bridges that can all slow down the trains. In contrast, high speed routes in countries like Japan and Germany run their fastest trains on specially constructed tracks.

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Trains consume less energy and produce less harmful pollutants than either car or air travel. Hopping on an Amtrak train will save you gas and daily wear and tear on your car. It also reduces the ever-increasing traffic congestion on the roads and in the skies.

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Longer Trip Times It's typically faster to travel by plane than by train, especially when your destination is across the country. A three-hour flight might be two nights on a train.

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Amtrak collisions and passenger deaths are rare – despite high-profile crashes in the last year, according to industry statistics and experts. Trains remain safer for passengers than cars or buses, and nearly as safe as airliners, federal statistics show.

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There is limited service between cities (Amtrak says it runs 300 trains with about 87,000 passengers per day), freight is often prioritized over passenger service in the U.S., and trains and facilities are often outdated.

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