What happens if my train is Cancelled because of a strike?
Generally, if your train is cancelled or rescheduled, you are entitled to a full refund from the firm you were due to travel with for any ticket type, including advance tickets (see how to claim your money back). This includes where the train is cancelled due to strike action.
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If your train is cancelled, you can use your existing ticket to travel on the next available service... Advance Singles – hop on the next available train with the same train operator. Flexible tickets – such as Off-Peak and Anytime tickets offer flexibility and you can travel at various times of the day.
If a train is cancelled (and that's what's happened here) you're entitled to take the next train that matches any restrictions on your ticket. So if your ticket is routed via a certain place, you must go that way, or if it's only valid on a certain train company, you must use that companies services.
Most importantly, know that it is possible to travel on strike days. Trains run on some routes, and your rights to compensation and help in the event of disruption aren't any different. If there's a train scheduled to run, go ahead and catch it!
Can I get a refund if my train is cancelled or delayed due to strikes? If you have an advance ticket booked for a strike day and your service is cancelled, delayed or rescheduled, you are entitled to a change or refund. You'll need to contact the original retailer of your ticket to get your money back.
If you have a valid ticket but the last train of the night is cancelled, or you miss it because you are on a connecting train which is delayed, the train operator has a responsibility to get you home.
If you booked directly through lner.co.uk, you will receive an email if your train has been cancelled. If you signed up for LNER Assistant during your booking or on the LNER App, you may receive a text or push notification.
How much you can get for a cancellation. You're entitled to a full refund if your train was cancelled and you couldn't take the next train or decided not to travel. If you didn't use your ticket, you can get a refund without any fees - it doesn't matter what type of ticket you bought.
Strike action is taking place on the Southeastern network on Friday 12 May and Saturday 13 May. On Friday 12 May: There'll no trains running and no replacement buses – customers won't be able to travel on these dates.