If someone throws up in your Uber, here’s what typically happens, both in terms of immediate steps and the official Uber policy:
Immediate Steps:
- Stop Safely: Pull over as soon as it’s safe to do so.
- Check on the Passenger: Ensure they’re okay and offer assistance if possible (water, tissues, etc.).
- Document the Incident: Take clear photos/videos of the mess for your cleaning fee claim.
- End the Trip: You can end the ride immediately in the app.
- Clean Up: If you’re able, use emergency supplies (like disposable bags, absorbent towels, or a commercial vomit cleanup kit) to manage the situation temporarily. Avoid driving with the mess—it can damage your car and create health hazards.
Uber’s Official Policy: Cleaning Fee
Uber has a “Cleaning Fee” policy for bodily fluids (vomit, urine, blood, etc.):
- Report the Incident: Use the “Help with a trip” option in the app or website within the affected trip to report a “Cleaning or damage fee.”
- Submit Evidence: Upload the photos/videos. Be detailed—show the extent of the mess.
- Fee Assessment: Uber reviews the report and, if approved, charges the rider a cleaning fee (varies by region, usually $80–$150 in the US, sometimes more for severe cases).
- Payout: The fee is paid to you, usually within 24–48 hours.
Important Considerations:
- Be Professional: Stay calm and avoid confrontations. The rider