What happens if Uber charges you twice?

Sometimes, an authorization hold doesn't get processed at the same speed as the actual charge, making it appear as though you were charged twice. This does not mean you were charged twice. This is because when you first placed the order, we put a temporary charge, which acts as a hold, with your payment method.



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We issue authorization holds as a way to better protect against fraud that may result from unauthorized card usage. You may see an authorization hold if you recently added a new payment method, or if you haven't used Uber in a while.

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What looks like an extra or duplicate charge on a trip is likely an authorization hold. At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method. This also includes trips that are later canceled.

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You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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Short answer: Any amounts we refund to you will be added to your available balance in your member account. You can withdraw these funds back to your card anytime, or we'll do it automatically within a few days. It may then take your bank 3-5 days to process the refund.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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If Uber charges you $9.99, it's most likely for an Uber One or Uber Pass membership. To cancel Uber One: In the Uber app, tap Account > Uber One. Scroll to Manage Memberships and select End Membership.

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Why do I have two charges for the same trip? This can happen if you change your destination while you are on your trip, which may cause the final fare to be higher than the initial authorization amount. If a second authorization hold for the final full amount is unsuccessful, your bill may be split into two receipts.

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On the Uber app, a rider can review their trips, click on a particular trip, and find the option to submit a dispute for the damage fee they were charged for. On the Lyft app, a rider can review their ride trips, tap “Get Help” and “Request a Review” for the additional fee that was charged to them.

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Uber doesn't have email support. You can contact them by their app.

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Your Uber app processes payment for any trip you take. Before requesting a ride, use your app to add a payment method of your choice to your account. When a trip ends, your preferred payment method will be charged.

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If you're loading earnings to your debit card, in most instances you'll receive your cash right away. If you're transferring earnings to a bank account, processing times can vary depending on your bank. Some banks may take a few days to make your funds available.

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Use the app or sign in online To add your bank account in the Driver app, go to Payments in the app menu. Alternatively, visit drivers.uber.com, sign in, and go to the Banking tab in your dashboard.

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How long does it take for the hold to be reversed? Uber reverses the hold immediately after your trip ends. This normally takes 3-5 business days to reflect in your account.

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You will only be charged if you cancel 5 minutes or more after the driver arrives to pick you up. Why does Uber charge a wait time?

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In the upper left-hand corner of the app, tap the three vertically stacked lines and then the Your Trips option.
  1. Select Your Trips to dispute an Uber charge. Jennifer Still/Business Insider.
  2. Select Review my fare or fees. ...
  3. Select your issue with the ride charge. ...
  4. View your trips in the drop down menu.


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