What happens if Uber Eats delivers food to the wrong address?

Unfortunately, if your Uber Eats driver isn't close enough to grab the order and bring it to the correct address, or if you can't figure out which house the order was placed in front of, you'll need to just report the order as missing and get a refund.



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Call us on +448081897190 or +448085015525 You can also call the support line via your Uber app: Tap the 'Help' button in the menu. Tap 'Call Support' and you'll be connected to a trained member of the team.

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If you had an issue with your order, the item you ordered was different from what was delivered to you, or there was an item in your order that was missing, Uber Eats will refund you.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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If a customer reports a missing item or incorrect order to Uber Eats support, Uber Eats will investigate. If it meets specific criteria, we will issue a refund to your customer on your behalf. You will then see an 'Order Error Adjustments' section in your Weekly Pay Statements and the Restaurant Manager.

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