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What happens if Uber Eats delivers to the wrong address?

To start, if your Uber Eats order is delivered to the wrong address, you need to report it to Uber Eats immediately. Reporting your Uber Eats order is easy. To do so, you'll need to do the following: Find your order in your Uber Eats app.



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Call us on +448081897190 or +448085015525 You can also call the support line via your Uber app: Tap the 'Help' button in the menu. Tap 'Call Support' and you'll be connected to a trained member of the team.

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If you had an issue with your order, the item you ordered was different from what was delivered to you, or there was an item in your order that was missing, Uber Eats will refund you.

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The restaurant will not be responsible for any costs associated with support tickets. The restaurant service fee will still apply to all refunded orders. Refunds that the restaurant are responsible for will be automatically deducted from the restaurant's weekly payment statement.

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What happens if you order from Uber Eats and lie saying you didn t get an item when you really did just to get back a few dollars? Either uber refunds the customer or they redo the entire order from the start. The driver doesn't pay anything, and will still get paid if they makes the delivery as complete.

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Please note: we require you to use the dispute button in the Orders tab in Uber Eats Manager to submit a dispute request within 30 days of the order date. We aim to resolve disputes within about an hour; you can use the tracker to know when to expect a response. All disputes will be evaluated individually.

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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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Whether you have a question about your account or want to report an incident, you can contact us. To speak directly with a trained agent on the phone, go to Help in the Driver app, then navigate to the issue you're experiencing to see the support options available.

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We'll review and determine next steps. We won't be able to replace the order, but you may be eligible for a refund. Please contact us within 48 hours to get the best-possible support experience.

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Once a refund is accepted from Uber, it can take up to five days for the refund to process and be delivered to your selected bank account.

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