What happens if Uber Eats gets your order wrong?

If a customer reports a missing item or incorrect order to Uber Eats support, Uber Eats will investigate. If it meets specific criteria, we will issue a refund to your customer on your behalf.



People Also Ask

Refunds that the restaurant are responsible for will be automatically deducted from the restaurant's weekly payment statement. Refunds will not be issued for things like missing sauces, condiments, cutlery, napkins and straws.

MORE DETAILS

Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

MORE DETAILS

The restaurant service fee will still apply to all refunded orders. Refunds that the restaurant are responsible for will be automatically deducted from the restaurant's weekly payment statement.

MORE DETAILS

How to dispute an order error adjustment
  1. Step-by-step process to dispute an order.
  2. Navigate to the Orders tab in Uber Eats Manager and filter orders by Store refunded in the drop-down.
  3. Select an order labelled as “Inaccurate” to view details and click Dispute.
  4. Fill out the form and submit your request.


MORE DETAILS

Driver screening Everyone who drives with Uber is screened before their first trip. ¹ In addition, Uber reruns these driver screenings² at least every year and uses technology to look for issues in between.

MORE DETAILS

Uber is committed to protecting the privacy and security of our users' data. With limited exceptions like emergencies, we require a valid and sufficient legal process from official government agencies before we disclose any information about our users.

MORE DETAILS

Filing a Claim in Small Claims Court It is also the time it takes to litigate a class action lawsuit. The lack of a class action lawsuit option does not mean you cannot take Uber Eats to court. You can file a claim in a small claims court to seek just compensation.

MORE DETAILS

Consumers have filed a class action lawsuit against food delivery apps GrubHub, Uber Eats, Postmates and DoorDash, claiming the companies operate an unlawful monopoly.

MORE DETAILS