What happens if you are not happy with Airbnb?

Get help from Airbnb If we find it's an issue that's supported by AirCover for guests, we'll help you find a similar place, depending on availability at comparable pricing. If a similar place isn't available or you'd prefer not to rebook, we'll give you a full or partial refund.



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While your personal opinions matter, they generally aren't a valid reason to get a refund on your Airbnb reservation. Unless the unit is materially different from what the host described or from the pictures in the listing, there isn't an option to get a refund just because you don't like the rental.

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How you'll get your money. Need to request a refund before or after a trip or Experience? First, discuss the amount with your Host in the message thread, and if they agree, go to the Resolution Center to request money. If they don't agree to the amount within 72 hours, reach out to us for help mediating.

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The Airbnb Strict cancellation policy allows guests to receive a full refund if they cancel within 48 hours of booking and at least 14 days before a listing's check-in time. In the event of a cancellation within 48 hours, the guest is only entitled to 50% refund, regardless of how far out the check-in date is.

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Airbnb will review the issue and contact you as a host. They will also do a follow-up investigation and report back to the neighbor. The good news is that Airbnb is unlikely to suspend or take down your listing, but having many complaints won't be good for your vacation rental business.

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Airbnb takes guest complaints very seriously. As a result, Airbnb will suspend your listing until the issue has been fixed. To ensure a bed bug problem has been solved, Airbnb also requires proof of a professional exterminator before you are able to rent out your property again.

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Go to the Resolution Center to open a refund or payment request. You have up to 60 days after your reservation's checkout date to submit a Resolution Center request. One thing to note: You may need to add a payment method before sending or requesting money through the Resolution Center.

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Technically, an Airbnb host can take a guest to court. However, this process is costly and doesn't guarantee you any type of reimbursement. If you want to avoid having to sue a guest who causes serious damage to your property, get a short-term rental insurance policy.

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Airbnb bed bugs are especially nasty pests because they are difficult to spot and are often found in hard-to-reach places. This is why every host's “Plan A” should be to prevent infestations from the get-go. Still, even if an Airbnb host orders every cleaning service off the menu, Airbnb bed bugs can still creep in.

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Most common Airbnb Complaints
  • Rental Cleanliness.
  • Lack of Communication With The Host.
  • Wi-Fi Connectivity Issue.
  • Property And Amenities Not Identical To The Description.
  • Poorly Handled Emergency.


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The short answer to whether you can be sued for your online travel reviews is, of course, yes. You can be sued for just about anything. The barrier to entry for lawsuits in the United States is pretty low.

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Quick tips for responding to bad Airbnb guest reviews
  • Respond promptly. Show that you're taking the review seriously and are interested in resolving any issues by replying to reviews as quickly as possible, preferably within 24 hours. ...
  • Apologize. ...
  • Take responsibility. ...
  • Offer a solution. ...
  • Thank the guest.


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No problem. You can go to your Trips to cancel or make changes to your reservation.

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If Airbnb delists a host's property from Airbnb or cancels pre-existing rentals without a good faith basis to do so, the host may have claims and be able to recover compensation against Airbnb.

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Cleanliness: Guests should not leave the listing in a state that requires excessive or deep cleaning (moldy dishes, soiled carpets, stains from pets, etc.). Cleaning fees set by Hosts are only meant to cover the cost of standard cleaning between reservations (laundry, vacuuming, etc.).

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Are Airbnb guests screened? Airbnb takes some steps to screen guests. It will always verify their ID and check for terrorist threats. If bookings are made in the US, they will be subject to additional checks for criminal records.

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Host damage protection, part of AirCover for Hosts, provides Hosts with $3 million in coverage in the rare event your place or belongings are damaged by a guest during an Airbnb stay. You're reimbursed for certain damage caused by guests to your home and belongings if the guest does not pay for the damage.

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Airbnb does indeed have the ability to read messages sent between guests. All messages sent through the Airbnb website are tracked and monitored to ensure the safety of their guests and to ensure Airbnb's Terms of Service are followed by guests.

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