What happens if you dispute a non refundable charge?

If the customer attempts to have the charge removed from a credit card, the customer's credit-card bank will issue you a chargeback with supporting evidence provided by the customer. Your bank will notify you of the dispute and you have the opportunity to challenge it with your own documentation.



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But if you file fraudulent chargebacks, you risk lawsuits and criminal charges. A fraudulent chargeback is a false dispute made by a consumer to secure a refund. Fraudulent chargebacks are a form of fraud and have severe consequences for consumers. Friendly fraud chargebacks typically refer to unintentional disputes.

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You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they've told you.

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