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What happens if you lose your family and friends Railcard?

Don't worry it can be replaced. You are entitled to apply for one replacement in the event of loss or damage.



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The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. Only the named cardholder(s) can use the Railcard. 2.4. Train Companies will not issue refunds on unused/unwanted Railcards, or extend their validity period.

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Using your Railcard You can get your Railcard in a digital format to be stored in the National Rail Railcard app on your phone or tablet, or as a physical card. You can use your Railcard to buy tickets online, at a ticket office, from a ticket machine, and over the phone.

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If you have ordered a digital Railcard, a download code will be sent to your registered email address, along with instructions on how to download your Railcard.

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Do they always check Railcard? A: Yes. You must show your valid Network Railcard (digital or plastic) when you buy your ticket and travel on the train. Failure to present a valid Railcard will mean you have to pay a full fare or you may on certain services be liable for a Penalty Fare.

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Yes, you can. Simply click 'Buy Now on the website homepage to get started.

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You will need a passport style photo (shoulders up) if you are purchasing a digital Family & Friends Railcard online.

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The second cardholder can be any adult that might spend time with your children such as a friend, grandparent, or childminder.

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No. The Railcard is for your use only, and provides discounts only on tickets bought for your own use. It does not cover anyone accompanying you.

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Unfortunately, you can only have one version of your Railcard – either plastic or digital.

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