What happens when Uber Eats customer cancels order?
Canceled orders are refunded via Uber Eats.
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Refunds that the restaurant are responsible for will be automatically deducted from the restaurant's weekly payment statement. Refunds will not be issued for things like missing sauces, condiments, cutlery, napkins and straws.
Resolving Your RequestIf we determine you are eligible, you should expect any refunds to be returned to your original payment method within 3-5 business days, depending on your bank.
If you were charged after your driver cancelled, it was because your driver arrived and then waited for several minutes, then after you failed to appear after the time stated in the Uber Service Agreement, they cancelled.
You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. They have another 14 days to return the goods once they've told you.