What if airlines are refusing to refund tickets?

If you contact the airline or ticket agent to obtain a required refund and you are refused that refund, you should file a complaint against the airline or ticket agent with the Department at https://secure.dot.gov/air-travel-complaint.



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To be clear: Refunds are required by law when the airline cancels the flight itself, for any reason, whether in the airline's control or not. If you want a refund and paid by credit card, you must get that refund within seven days. If you paid by check or cash, you must get your refund within 20 days.

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How to get your cash refund. So the airline has offered you a voucher, which is perfectly legal, but you'd rather just have the cash. You'll need to proactively ask your airline for a cash refund in writing. The same goes for if you've booked through an online travel agency like Expedia.

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Cancelling a Ticket Reservation or Purchase within 24 hours of Booking. For airline tickets that are purchased at least seven days before a flight's scheduled departure date and time, airlines are required to either: allow consumers to cancel their reservation and receive a full refund without a penalty for 24 hours, ...

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You can get a full flight ticket refund only if you booked a refundable ticket. However, airline ticket refund rules vary from airline to airline. Thus, it is better to refer to the airline's website or contact it directly for possible airfare reimbursement.

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The 24 Hour Cancellation Rule
Many airlines offer a 24-hour cooling-off period as a customer service policy, allowing you to cancel your flight, incurring no fees if you change your mind or otherwise need to cancel within 24 hours of booking. This policy typically applies to both refundable and non-refundable tickets.

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The 24-hour rule As long as your ticket has been purchased at least seven days before departure, airlines must offer one of two things: you can either hold the ticket without paying for 24 hours or purchase and cancel the ticket within 24 hours and receive a full refund.

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Request cash—even if you volunteer
When your flight is overbooked, they may ask for volunteers in exchange for a voucher or a gift card. But it's your right to request money instead. In fact, under federal law, you have the right to a cash option.

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Is it better to cancel a flight or be a no-show? If you know you can't make a scheduled flight, it's better to cancel your flight rather than be a no-show.

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The most common covered reason is unforeseen illness, injury, or death of the traveler, a traveling companion, or a non-traveling family member. Other common covered reasons include terrorism, inclement weather, or a natural disaster, among others. Trip Cancellation is a major concern for most travelers.

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