What if my hotel room is not clean?

What can I do if my hotel room is not clean? If for some reason, you are accidentally given a room upon check-in that is not clean, you should let the front desk know right away, and they can either move you to another room or if none is available, send up housekeeping and, hopefully, accommodate you while you wait.



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Experts say hotels consider refund requests on a case-by-case basis. I've seen complaints for everything from cleanliness issues to noise, either because of other guests or hotel construction, a lack of amenities, bad service, and safety and security concerns, said Tim Hentschel, CEO of HotelPlanner.com.

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Contact the front desk or the on-site manager and explain the problem. Provide them with the evidence you have collected and ask for a resolution. In most cases, the management will take immediate action to address the issue and make the necessary changes in the room.

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If you find your room dirty upon check-in, you may want to first take a picture or video, then simply speak to the front desk. If it's easily resolvable, the front desk will typically send someone to clean it and move you into another room.

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Room Cleaning Fees Most hotels charge a cleaning fee to cover the cost of cleaning the room after you check out. This fee is typically included in the overall cost of your stay. However, if the room is left excessively dirty or requires additional cleaning beyond the norm, you may be charged an extra fee.

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You should behave in the same manner as if you were [a] guest in someone's house, she explained. Be delicate. Flush your toilet, clean up after yourself and don't leave broken glass all over the floor. But showing basic courtesy doesn't necessarily mean that you should remake your bed and scrub the bathroom floor.

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If you find yourself in a situation where you cannot pay for your hotel stay, the best course of action is to communicate with the hotel management. Explain your situation and work with them to come up with a solution. Many hotels are willing to work with guests to find a payment plan or alternative solution.

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Regardless of the your Department within the Hotel – Unacceptable behaviour includes unwanted physical contact, stalking, offensive comments, joking about somebody (whether using words or body language) and publishing, circulating or displaying offensive material or pictures.

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Daily room cleaning used to be standard practice in hotels. But since the pandemic, it's become less so. More than a hundred hotel workers and their supporters marched on a grey day last February, wearing bright red knit hats and carrying signs with a message: CLEAN HOTEL ROOMS SAVE JOBS.

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Common hotel guest complaints Unpleasant odors (e.g., smoke, pets) Problems with the temperature (too hot or too cold) Trouble with the Wi-Fi. A lack of free services or amenities.

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If a hotel refuses to refund customer payments, the Federal Trade Commission (FTC) may step in via an enforcement action.

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The Basics Of Handling Complaints
  • 1 – Listen. It's possible that the guest(s) who are complaining may be angry or upset. ...
  • 2 – Empathize And Apologize. People want to be heard and validated. ...
  • 3 – Find The Root Of The Problem. ...
  • 4 – Offer A Solution. ...
  • 5 – The Follow-Up. ...
  • Take Notes. ...
  • Isolate The Situation.


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But you don't have to accept those unexplained fees – you can dispute hotel charges and potentially get refunds. Review bills for errors, request removal of disputed charges, provide receipts as proof, and escalate to the credit card issuer and consumer agencies if needed.

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How to Get Your Money Back from a Bad Hotel
  1. Step 1: Address the Issue with the Hotel Staff. ...
  2. Step 2: Write a Complaint Letter. ...
  3. Step 3: File a Complaint with the Better Business Bureau. ...
  4. Step 4: Leave a Review on Travel Websites. ...
  5. Step 5: File a Chargeback with Your Credit Card Company.


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While not paying a hotel bill is a breach of contract, it is usually not considered a criminal offense. However, there are instances where legal action can be taken against you for not paying your hotel bill.

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Walk out In most cases, you can just leave your room. The hotel will then check you out and send you the bill. You'll want to make sure that they have your correct email address. The charges should also be available on the hotel's website or app.

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No-show policy Sometimes guests won't cancel, but will simply fail to show up. In these cases a hotel might choose to charge the full total, a percentage of the total, one night, or a set cancellation/no-show fee.

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According to the American Hotel & Lodging Association (AHLA), guests should tip housekeeping anywhere between $1 to $5 per night for a mid-range or business hotel. For luxury hotels where the staff offers daily cleaning services and nightly turndown services, guests should leave a little more.

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