What if someone destroys your Airbnb?

You must notify Airbnb as well as the Responsible Guest about your complaint and attempt to resolve the loss or damage with the Responsible Guest within fourteen (14) days of the Responsible Guest's check-out date. You may fulfill this obligation by submitting a claim via the Airbnb Resolution Center.



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Reporting a violation
  1. Communicate with the guest—this is often the quickest path to resolution.
  2. Document the issue through the Airbnb message thread, an emailed complaint from a neighbor, photos, etc.
  3. Contact us to report any issues, or request payment for damages through the Resolution Center.


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The Host Damage Protection is a guarantee of the primary obligations of the Responsible Guest to pay you, as a Host, to repair or replace your Covered Property damaged or destroyed as a result of a Covered Loss, and is contingent on such obligation.

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Technically, an Airbnb host can take a guest to court. However, this process is costly and doesn't guarantee you any type of reimbursement. If you want to avoid having to sue a guest who causes serious damage to your property, get a short-term rental insurance policy.

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Airbnb agrees to pay you, as a Host, whenever the Responsible Guest fails to do so, to repair or replace your Covered Property (as defined below) damaged or destroyed as a result of a Covered Loss (as defined below), subject to the exclusions, limitations, and other terms and conditions of these Host Damage Protection ...

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In an Airbnb arrangement, both the host and the guest may face claims for property damage or loss. For example, a host may face property damage or loss due to criminal conduct (theft) of a guest. On the other hand, a guest may face additional liability due to the loss or damage of the host's property.

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If you don't pay for the damages you caused on Airbnb, you may be charged for the repair costs as well as an additional penalty fee. Airbnb may also take legal action against you, including filing a lawsuit in court. They may also hold you liable for any legal fees they incur while trying to recover damages.

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Airbnb Hosting: 6 Ways to Protect Yourself and Stay Within the Law
  1. Let's Be Real. ...
  2. Airbnb Legal Risks. ...
  3. 1) Check Your City's Laws. ...
  4. 2) Register, Get a Permit or Obtain a License. ...
  5. 3) Pay Your Taxes. ...
  6. 4) Check Subletting is Permitted. ...
  7. 5) Take Out A Robust Insurance Plan. ...
  8. 6) Health and Safety.


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With ground rules for guests, any rule you choose from the list of standard house rules can be enforced. If a guest violates a house rule, your first step should be to communicate with the guest and try to resolve the issue directly. If you're unable to come to a resolution, contact Community Support for assistance.

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WARNING: Airbnb will not allow a home owner to impose fines for violating any house rule. A renter can ignore any rules you set, and Airbnb will not impose any consequences.

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After you've listed your place, you can set expectations with your guests, like limits on smoking or permission to bring pets. Your house rules will appear on your listing page and guests will need to agree to them to book your place.

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In an Airbnb arrangement, both the host and the guest may face claims for property damage or loss. For example, a host may face property damage or loss due to criminal conduct (theft) of a guest. On the other hand, a guest may face additional liability due to the loss or damage of the host's property.

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Airbnb agrees to pay you, as a Host, whenever the Responsible Guest fails to do so, to repair or replace your Covered Property (as defined below) damaged or destroyed as a result of a Covered Loss (as defined below), subject to the exclusions, limitations, and other terms and conditions of these Host Damage Protection ...

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Host liability insurance covers you if you're found legally responsible for:
  • Bodily injury to a guest (or others)
  • Damage to or theft of property belonging to a guest (or others)
  • Damage caused by a guest (or others) to common areas, like building lobbies and nearby properties.


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Always communicate and pay on Airbnb Keep yourself, your payment, and your personal information safe by staying on our secure platform throughout the entire process—from communication to booking and payment. You should never be asked to wire money, provide credit card information, or otherwise pay a Host directly.

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Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices. It does allow hosts to install security cameras in or around the property – as long as they're not in private areas like bedrooms or bathrooms, and as long as they are properly disclosed.

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What we don't allow. Physical intrusions: Hosts, guests, and those affiliated with them or working on their behalf must not access or attempt to access any private spaces without prior permission. In shared stays, this refers to bathrooms when the guest is inside, bedrooms, or beds in shared rooms.

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Yes, Airbnb hosts can sue guests if they feel they have been wronged. Airbnb hosts can file a suit in small claims court if they feel the guest has caused damage to their property or has violated the terms of the rental agreement.

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If Airbnb delists a host's property from Airbnb or cancels pre-existing rentals without a good faith basis to do so, the host may have claims and be able to recover compensation against Airbnb.

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Canceling within 24 hours of check-in, or after a trip has started, is a special situation, however—you'll need to contact us for help with that. In either case, message your guest to let them know what's going on. Canceling a reservation mid-trip is a big deal.

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What we do allow. Host re-entry: Hosts may re-enter their property, or enter a guest's dedicated room in a shared stay, during a reservation only when there is an objective emergency, or after a guest has given explicit permission and the guest has a clear understanding of what the interactions will be and when.

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What we do allow. Disclosed devices monitoring only public spaces and common spaces: Devices that allow for viewing or monitoring of only a public space (ex: a front door or a driveway) or a common space that are clearly identified and disclosed ahead of a reservation are permitted.

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Your detailed ratings for past stays, as well as your overall category and averaged ratings across stays, are only visible to Hosts when you request or book a stay with them in the future.

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