What if Uber charged me more than my receipt?

However, no technology is foolproof and there may be an occasion in which you need to dispute a charge that has appeared on your account. If you believe you've been overcharged for a ride or charged for a ride you didn't take, it's possible to contact Uber to request a refund.



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How are prices determined? Your fare may increase if you travel to a different destination or make extra stops along the route, or the trip takes much longer than expected.

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Resolving Your Request You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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In these cases of very high demand, prices may increase to help ensure that those who need a ride can get one. This system is called surge pricing, and it lets the Uber app continue to be a reliable choice.

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If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response.

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You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

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We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

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Uber charges based on the time and distance of the trip, according to the company's website, and heavy traffic can result in heftier fees.

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If your driver claims you left a mess in their car, you'll receive an email explaining that a cleaning fee is being applied to your ride. The most common cause of the cleaning fee is food stains, fluid stains, vomit, animal hair, sand, and dirt. This passenger got the maximum cleaning fee, $150. Ouch.

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Why am I being charged before a trip is completed? To make sure your card has sufficient funds available to cover the cost of a trip, we might charge you the upfront price of a trip before it's completed.

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The balance of your deposit should be available in your member account after the trip is billed, which in most cases is within 24 hours of your trip ending. In a small number of cases, the billing can take a little longer and the funds won't be available in your account until after the billing is complete.

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No expiry dates. Purchased funds never expire. Use them for food, airport rides, bikes and more.

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Uber doesn't have email support. You can contact them by their app.

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By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip. Uber has piloted ride-hailing via phone before.

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What looks like an extra or duplicate charge on a trip is likely an authorization hold. At the start of a trip, Uber may place a temporary authorization hold for the upfront price of the trip on your payment method.

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UberX Share connects you to other riders headed in the same direction. If UberX doesn't fit your budget, UberX Share will. The prices are always lower. Sit back, and we'll match you with people going your way.

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Average Uber Driver hourly pay in the United States is approximately $19.19, which is 17% above the national average. Salary information comes from 1,260 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.

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