What if Uber driver left me in the wrong location?

Correct the driver and have them take you to the right place. Some times it is driver error, sometimes navigation error, sometimes it is app error. If you think you were over-charged, contact support to see if they will issue you a ride credit for the mistake (assuming it wasn't user error).



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- Doesn't answer, leave a detailed voicemail describing your item and the best way to contact you. Please be considerate that the driver's personal schedule will be affected by taking time to return your item to you. Drivers are independent contractors.

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You can also report issues with a charge by going to the ride receipt that is associated with the charge.
  1. In the Uber app, go to Account > Activity > Select the trip > Scroll to Help section and Select Get ride help.
  2. To cancel Uber One: In the Uber app, tap Account > Uber One.


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24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


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Drivers are independent contractors. Neither Uber nor drivers are responsible for the items left in a vehicle after a trip ends. We're here to help, but cannot guarantee that a driver has your item or can deliver it to you.

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If you contact Uber through help.uber.com, our support team will get back to you within 24 hours.

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The app cannot match you with a specific driver. When you request a ride, your app sends your request to nearby drivers to pick you up at your pickup location.

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If no one picks up your order, you can contact Uber Eats and they'll cancel the order for you and give you a refund. You usually have to wait until it's been a while – i.e. you can't cancel your order if you haven't been waiting very long.

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The average wait time fee for Uber passengers is less than 60 cents, the company said. The fee begins after five minutes for Uber Black and SUV.

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Uber uses software to detect accounts that might be engaging in fraudulent activity. Then, a specialised team manually reviews each case before deciding if fraudulent activity has taken place.

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We will always provide a full refund of the upfront price you were charged at the time you requested your trip if you decide to cancel it. If you were charged a cancellation fee, this might not be included in the refund. The refund can take up to 7 business days to process, depending on your bank issuer.

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In an interview with CBS Mornings on Thursday, Khosrowshahi said driver cancellations were more prevalent when drivers were unaware of the intended destination. That's the most common reason for cancellation. It's a destination that they didn't want to go to, said Khosrowshahi.

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Yes, as the passenger requesting the ride, YOU can cancel at any time up to the point that the driver has started the trip. HOWEVER, if more than 4–5 mins have passed since you made the trip request, you will most likely be charge a cancellation fee which is typically around $5.

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Call Uber on the phone Uber has a 24/7 local support line for general customer service: 800-593-7069.

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To report an issue with a trip, head to help.uber.com and log in. Select Riders, then select the trip where you had an issue. Scroll to the help section and find the best matching option. Some options allow you to chat with Uber.

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By dialing the toll-free number 1-833-USE-UBER (1-833-873-8237) in the U.S., customers can speak with an agent in English or Spanish to request a ride on-demand or reserve one for a future trip. Uber has piloted ride-hailing via phone before.

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24/7 phone support To speak with an agent, go to Help in your Uber Driver app, then tap Call Support.

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A typical case is resolved within three to five days, she said. Even the strikes system can be superseded by Uber executives who may be motivated to keep as many drivers on the road as possible, investigators said.

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Uber is committed to protecting the privacy and security of our users' data. With limited exceptions like emergencies, we require a valid and sufficient legal process from official government agencies before we disclose any information about our users.

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