What if Uber never returned my item?

It's been less than two days. Call the driver — they're usually happy to return your belongings. The call button in your order history is active for 48 hours after the ride. More than two days have passed or no agreement was reached with the driver: Describe your lost item and we'll help you get it back.



People Also Ask

It's been less than two days. Call the driver — they're usually happy to return your belongings. The call button in your order history is active for 48 hours after the ride. More than two days have passed or no agreement was reached with the driver: Describe your lost item and we'll help you get it back.

MORE DETAILS

You can submit a request for a refund or a general complaint about your ride to Uber's customer service team at help.uber.com or in the app within 30 days of encountering an issue.

MORE DETAILS

If you contact Uber through help.uber.com, our support team will get back to you within 24 hours. You'll receive a notification on your phone (if you have notifications enabled) letting you know that you've received a response. We'll also send you an email.

MORE DETAILS

24/7 customer support
  1. Tap Help in the app menu.
  2. Find the topic matching your concern.
  3. Let us know how we can help.


MORE DETAILS

Uber support is offered to existing riders using the Uber app and users who order delivery with Uber Eats. Uber support is available in the Uber app and at help.uber.com.

MORE DETAILS

Most types of trips can appear back to back, including UberX, UberPool, Uber Comfort, and more. How do I enable back-to-back trips? There's nothing you need to do to enable back-to-back ride requests. They'll begin to appear automatically.

MORE DETAILS

Uber doesn't have email support. You can contact them by their app.

MORE DETAILS

We all know that not everyone is comfortable using a phone or an app to call an Uber, Uber CEO Dara Khosrowshahi said during the showcase. Like my mother-in-law and for her, we have a product that's incredibly easy to use. Customers can request a ride by dialing 1-833-USE-UBER.

MORE DETAILS

On the Uber app, a rider can review their trips, click on a particular trip, and find the option to submit a dispute for the damage fee they were charged for. On the Lyft app, a rider can review their ride trips, tap “Get Help” and “Request a Review” for the additional fee that was charged to them.

MORE DETAILS

Submit original documents only It may take up to 48 hours for your documents to be reviewed and verified.

MORE DETAILS

Uber is owned majorly by a group of institutional investors like Morgan Stanley, The Vanguard Group, and FMR. Individual investors, especially employees of the companies — like the CEO and the COO — own a significant part of the company. The current CEO of Uber company is Dara Khosrowshahi.

MORE DETAILS

If you have just requested a ride, you can tap the bar with your driver's info at the bottom of the screen and select “Contact”. If you're contacting your driver after a ride about a lost item, you can go to the “Your Trips” section, select the appropriate ride and select “I lost an item” to get in touch with them.

MORE DETAILS

Yes, you can pay with cash. Before requesting a ride, go to the Payment section in the app and select Cash. At the end of your trip, pay cash directly to your driver.

MORE DETAILS