What if you feel unsafe at Airbnb?

If there's an emergency, or if your personal safety is threatened while traveling, contact local police or emergency services immediately. You can also: Contact Airbnb to report the issue; we're here 24/7.



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Remember: In an emergency situation, or if your personal safety is threatened, contact local police or emergency services immediately. You set the rules for your place—it's as simple as that.

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Are Airbnb guests screened? Airbnb takes some steps to screen guests. It will always verify their ID and check for terrorist threats. If bookings are made in the US, they will be subject to additional checks for criminal records.

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Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices. It does allow hosts to install security cameras in or around the property – as long as they're not in private areas like bedrooms or bathrooms, and as long as they are properly disclosed.

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Your place is not that clean as expected
Complaints about cleanliness are the most common ones out there. Your guests expect your rental property to be as clean as an upscale hotel room. And if you miss any spot, they won't think twice about commenting about it when they leave you an Airbnb review.

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What happens when you submit an issue? After you fill out the form, you'll get a confirmation email with a case number and a copy of your responses.

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Keep yourself, your payment, and your personal information safe by staying on our secure platform throughout the entire process—from communication to booking and payment. You should never be asked to wire money, provide credit card information, or otherwise pay a Host directly.

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Another good sign is if someone has a Superhost badge on Airbnb—that means that they've maintained consistently high ratings (4.8+ out of 5) from their guests, completed at least 10 stays in the past year, have a cancellation rate of less than 1 percent, and have a 90 percent response rate to new messages within 24 ...

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If you'd like to request a refund before or after your trip, refund requests of any amount can be handled through our Resolution Center. We recommend discussing any refund amounts with your Host through your Airbnb message thread before submitting a request in the Resolution Center.

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If the host cancels the booking shortly before your stay or does not give you access to the lodging, you can expect an Airbnb refund. If, at the start of the booking, the property is not generally clean and sanitary, contains safety or health hazards, or has vermin or undisclosed pets.

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If we determine that a Travel Issue has disrupted the stay, we will provide a full or partial refund and, depending on the circumstances, may assist the guest with finding comparable or better accommodations.

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Airbnb hosts can absolutely sue their guests if they feel they have been wronged in some way. Hosts have the right to take legal action against guests if their property has been damaged, if the guest has failed to abide by the terms of their rental agreement, or if the guest has caused any other kind of loss or harm.

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You'll receive an automated acknowledgement of your email when we receive your complaint. An Airbnb case handler will be assigned to your complaint and will aim to make initial contact with you within 96 hours. We might ask you to provide more information about your complaint, or to submit supporting documents.

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How Do I Stop Neighbors From Using Their House as an Airbnb or Other Type of Vacation Rental?
  1. Step One: Try Addressing the Vacation Rental Issue Informally With Your Neighbor. ...
  2. Step Two: Check the Local Law or Community Rules on Short-Term Rentals. ...
  3. Step Three: Alert the Zoning Department to Your Neighbor's Violations.


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The biggest Airbnb complaints tend to involve cleanliness, communication, and accuracy. Airbnb hosts may not always clean their properties properly, and they may not answer messages promptly.

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Depending on the nature of the violation, Airbnb may also take other actions, such as canceling an upcoming or active reservation, refunding a guest from a Host's payout, and/or requiring Hosts to provide proof that they have addressed issues before they can resume hosting.

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Airbnb is addressing two huge complaints: Hidden fees and chores. Nov. 7, 2022 Updated Mon., Nov.

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Airbnb doesn't allow for hidden cameras or any other types of concealed recording devices.

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Airbnb does indeed have the ability to read messages sent between guests. All messages sent through the Airbnb website are tracked and monitored to ensure the safety of their guests and to ensure Airbnb's Terms of Service are followed by guests.

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It's up to you, as the Host, to decide if you can accommodate any extra people. If guests show up with extra people, you have the right to turn them away.

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