What includes pre arrival arrival occupancy and departure?

Guest cycle refers to the distinct stages of guest interaction between the hotel and guests. On the basis of the stage of interaction and activities involved, the Guest Cycle is broadly, classified into four main stages based on the activity type. These are: Pre Arrival, Arrival, Stay and Departure.



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An example of pre-arrival guest communication is sending a welcome message or email to customers a few days before they check in. You might mention what time they can arrive and the best ways to get to the location via car and public transport.

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The most common sources of reservation are : Travel agent, Companies/corporate houses, Airlines, Embassies/consulates, Government Office and Ministries and Personal approach.

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Pre-arrival communication is a crucial component of providing exceptional customer service in the hotel industry. By taking the time to engage with your guests before they arrive, you can create a positive first impression and ensure that their stay is as enjoyable as possible.

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