What information do Uber drivers see about you?

Do Uber drivers see my profile photo and last name on their screen? On a ping screen we see your first name, rating and ETA to your pickup spot. Nothing more. While en route, we could dig into waybill and sometimes see the first letter of your last name (as in Densel B).



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After the ride is started, the only other thing that the driver knows, is the destination of the trip. However, the account of the rider gives a plethora of information about their driver: My name and photo; make, model, color, year, license plate # and photo of my car.

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After each trip, riders and drivers have the opportunity to rate each other from 1 to 5 stars, based on their trip experience. Ratings are anonymous. You won't see individual ratings tied to a particular trip or person.

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There is no reason for your driver to know your full name, address or any other personal information. Both Uber and Lyft use technology that keeps your personal details safe. Even if you need to call your driver before they arrive, your number is hidden.

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You may occasionally get a ride request with a destination that's far away. You'll see “Long trip” with an estimated trip time at the bottom of your screen when one of these requests is sent to you. If a trip like this is farther than you want to drive, you can always decline.

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Uber says audio files are encrypted and stored on the device of the person who enabled it. The company explains that “no one can listen to the audio — including Uber, the rider or the driver” while the recording is on a device. Uber does not have access to it unless one of the parties submits an issue and attaches it.

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What is a Good Uber Rider Rating? Any rating above 4.7 is good to excellent. While a 5 star rating is the best you can get, it is virtually impossible to maintain. Drivers try to rate honestly, but sometimes you get the short end of the stick and catch them on a bad day, or do something they might not like.

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Riders and drivers can record audio through their app to help encourage safe, comfortable interactions on trips.

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Your driver sees your first name in their app, and your driver's first name is displayed to you in your app. To safely exchange names, you can ask, “Who are you here to pick up?” The driver may also ask you to confirm their name for their own peace of mind.

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If you've uploaded a photo, they can see it when you request and during a ride. When the ride is complete they can't see your info. The importance of uploading a photo is that both you and the driver can verify that the correct ride is given to the correct passenger.

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No. Everything is routed through the system so that yours and the driver's numbers are kept private. Ever lost something in an Uber and called the driver only to get an uber voicemail? That's because you only have access to the driver before and during the ride temporarily.

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What's considered a bad rider rating? Anything below 4.5 stars isn't ideal. If you check your rating and it's lower than you like, the only way to make it better is to take more rides and take heed to the following advice. It may take a while, but that 3.9 can grow to 4.6 in no time.

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Uber ratings below 4.7 are considered to be below average. So a rating of 4.5 isn't very good. If your rating falls below 4.6 for a long period of time, there's a risk that Uber will deactivate your account.

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One driver said their 'best passengers are the ones that quietly sit in the back', while another agreed that their 'dream passenger is the one who tells me to turn up the music and then sits quietly'.

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Four Uber drivers revealed why some passengers might have lower ratings than they expected. Obnoxious friends, slammed doors, and left crumbs could leave you with one star, they said. Loading cars with bags and making drivers wait could also bring ratings down.

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Type of Dashcam Recommended for Uber Drivers Uber recommends that their drivers use a dashcam that records both the road and the interior of the car, providing footage of both the road and passengers.

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Yes, both Lyft and Uber drivers can install and use cameras, and many rideshare drivers rely on footage for safety or evidence in the event something goes wrong.

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According to Sherpashare, a company that sources ride data and provides driver analytics, the average Uber ride is 5.41 miles. Sherpashare co-founder, Ryder Pearce, says “Drivers like longer rides to break up the monotony of city driving and mentally, it's a huge boost to get a larger fare from time to time”.

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Uber said data from some cities with upfront pay have shown a 22% average increase in driver earnings for trips in which the distance to the pickup location is longer than the trip itself.

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