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What is a booking inquiry?

A booking inquiry is a message from a guest typically asking a question about a future reservation. Guests who send an inquiry have not yet committed to making a booking.



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You can respond to an inquiry with an answer, a pre-approval, or by declining. Declining an inquiry signals to the guest that their needs aren't a good fit for your space and encourages them to request another listing. But none of these actions directly affect your acceptance rate.

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In everywhere but India, if the Host accepts your request, you'll be charged for the reservation. If they decline or don't respond within 24 hours, there's no charge and you'll be free to book a different stay instead. For guests paying in Indian rupees, you'll be charged for the reservation when you request to book.

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If you want to specify the reason why you're not accepting, feel free. Otherwise, you can prepare something generic that can be used for all your declined bookings, such as: “Unfortunately we cannot accommodate your booking request at this time. Good luck with your search and wishing you a wonderful vacation”.

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Most of the time when an Airbnb host receives a booking request, it is coming from a guest who is genuinely interested in staying at the property. Unfortunately, there are incidences where hosts receive booking requests that are meant to scam the host.

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Communicating or paying outside of Airbnb can put you at risk, so one of the main reasons we analyze messages is to help protect against online fraud. That's why it's so important that you communicate only through the Airbnb message thread until you have a confirmed Airbnb reservation.

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Cancellation fees
If the reservation is canceled 48 hours or less before check-in, or after check-in, the fee is 50% of the reservation amount for the nights not stayed. If the reservation is canceled more than 48 hours, and 30 days or less, before check-in, the fee is 25% of the reservation amount.

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There are no penalties for declining, but if you're a Host, there are a few issues to consider when responding to a trip change request from a guest.

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Can a guest cancel Airbnb reservation? There are a number of reasons why a guest might request a refund: family and health issues that can cause a guest to cancel a trip, weather events that impact a person's travel plans, or even work trips can fall through at the last minute.

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When it's a good idea to reach out. Before sending a trip request: You could send a pre-emptive hello or double-check that their place is available. If you have a question: You should be clear about what to expect. Just check the listing description to make sure the answer isn't already there.

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The Host can then invite you to book in two ways: Invitation to book: Allows you to book for the dates and prices shown when you contacted the Host. Special offer: Host chooses a custom price (or other details) and invites you to book with the new details. You'll have 24 hours to accept the special offer.

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I'm honored by the offer/invites, but can't. I'm flattered you considered me, but unfortunately I'll have to pass this time. I appreciate the offer/invite, but I am completely booked.

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As far as your acceptance rate goes, we only measure the final outcome of the booking request, and there are just three possible actions you can take: accept, decline, or let the request time out.

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