Day-to-day tasks welcome customers and take their food and drink orders. handle raw and cooked food following food hygiene rules. set up and keep all eating and serving areas clean and tidy. bring food and drink to the table or take-away point.

Counter staff are the "front-line" representatives of a business, primarily responsible for managing customer interactions, processing transactions, and ensuring efficient service delivery in retail or food service environments. Their job description involves greeting customers with a professional demeanor, taking orders or selecting merchandise, and utilizing Point of Sale (POS) systems to handle payments via cash, credit, or mobile apps. Beyond transactions, counter staff are expected to maintain comprehensive product knowledge to answer inquiries, handle complaints gracefully, and upsell items when appropriate. They are also responsible for maintaining a clean and organized workspace, restocking displays, and coordinating with back-of-house teams to ensure order accuracy. In 2026, the role increasingly requires technical proficiency with digital kiosks and mobile order management systems. Effective communication, multitasking under pressure during peak hours, and a commitment to hygiene and safety standards are essential components of this role, making them vital to the overall customer experience and operational success.