What is a distressed passenger?

Distressed passengers is the industry name for airline customers who find themselves stranded in an airport overnight, waiting in customer service queues, or taking uncomfortable rides to distant hotels. What about “walked guest?”



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It raises your stress level Even before you step foot on the airplane, you're bombarded with stressors — slow-moving lines, worries about being on time and luggage that you have to move across the airport, Dr. Goldman says.

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Aerophobia is an extreme fear of flying. People with aerophobia might feel intense anxiety before or during a flight. This condition can interfere with your ability to travel for work or pleasure.

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The 8 Types of Passengers You'll Encounter on a Flight
  • The Busybody. You know the busybodies. ...
  • Mr. Ants in His Pants. ...
  • The Sleeper. This person was up late packing or partying the night away. ...
  • The Onlooker. ...
  • The Overwhelmed Parent. ...
  • The Complainer. ...
  • The Scared Flyer. ...
  • The Rusher.


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These days most modern airlines offer travellers a choice of three or four service levels: Economy, Premium Economy, Business, and First Class. This basic structure is usually based on the cost of the flight and the services included during the journey.

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Although it is a very contemporary behavioral disorder, the cause of air anger is attributed to physical and psychological stress. Alcohol is usually regarded as a source of physical stress. Alcohol consumed before or during a flight may cause the person to experience air rage. This anger could also be psychological.

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Difficult Passengers This might include delayed flights, the behaviour of another passenger onboard, or even someone not liking the in-flight menu. It's important to remember that when a customer is cross or upset, it's not personal – they're just taking out their frustration on you because you're there at that moment!

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Really pay attention and listen to the passenger's complaint, and reassure them that you understand and sympathise with their frustration. Ask them what will make the situation better for them. Hopefully they will be reasonable and you can find some common ground to appease their frustrations.

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wear your seat belt at all times. be a 'good co-pilot', for example, support the driver in ensuring that other passengers act responsibly - offer to help navigate, keep the radio volume at a reasonable level and don't channel jump.

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