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What is a passenger with reduced mobility?

In general, PRM is considered to be a passenger who needs help from another person to get to the exit of the aircraft as quickly as possible in the event of an emergency evacuation. This also includes passengers who have serious difficulties receiving or understanding emergency instructions.



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We recommend that you request wheelchair assistance in advance, by selecting 'Add special assistance' when booking or managing your trip online. You can also let a team member at the airport know on the day of travel that you need wheelchair assistance.

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Generally, airline personnel may not ask what specific disability the person has, but they can ask questions regarding the person's ability to perform specific air travel-related functions, such as boarding, deplaning or walking through the airport.

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Airlines are also required to provide passengers with disabilities many types of assistance, including wheelchair or other guided assistance to board, deplane, or connect to another flight; seating accommodation assistance that meets passengers' disability-related needs; and assistance with the loading and stowing of ...

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TSA offers screening information and assistance to travelers upon request through TSA Cares at (855) 787-2227. TSA Cares is designed to assist travelers with disabilities and medical conditions and others who may need additional assistance with screening.

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Applicants may be ineligible due to incomplete or false application information, certain violations of federal security regulations, or disqualifying criminal offenses and factors.

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Security or immigration violations Some violations could result in denial, suspension or revocation, especially if there are criminal implications. Examples include assault, threat, intimidation or interference with a flight crew. Immigration violations are taken seriously, too.

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