What is a travel voucher instead of refund?

However, airlines may offer their customers a voucher instead of a refund in such cases. In some situations, a travel voucher may seem more attractive to air travellers than a refund (repayment), as they can use the voucher on future trips with the same airline or other partner airlines to save on ticket costs.



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What's the law? The U.S. Department of Transportation (DoT) is clear on the issue of refunds: if your flight is canceled by the airline and you choose not to travel, you are entitled to a refund. That means the dollar amount you paid, not a voucher for the equivalent to use with the airline.

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What is a Travel Voucher? A travel voucher is a certificate, usually electronic, that can be used to pay for travel costs. They often come in the form of hotel vouchers, flight vouchers, or cruise vouchers. They represent a specific value and can be used towards future purchases.

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However, airlines may offer their customers a voucher instead of a refund in such cases. In some situations, a travel voucher may seem more attractive to air travellers than a refund (repayment), as they can use the voucher on future trips with the same airline or other partner airlines to save on ticket costs.

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You can get a full flight ticket refund only if you booked a refundable ticket. However, airline ticket refund rules vary from airline to airline. Thus, it is better to refer to the airline's website or contact it directly for possible airfare reimbursement.

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Non-refundable tickets - Consumers who purchase non-refundable tickets are not entitled to a refund unless the airline makes a promise to provide a refund or the airline cancels a flight or makes a significant schedule change.

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If you won't be able to travel or book a trip before your voucher expires, and your airline's policies don't allow you to extend the deadline by booking a new flight and canceling it, consider calling the airline's customer service. Explain your situation, and politely request an extension on your travel voucher.

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When you return from your trip, you will have to fill out a Travel Voucher (TV) or the form used to present your travel claim for expenses. Remember: Timing is critical - complete and submit the travel claim/voucher immediately, within 5 calendar days, after returning from official travel.

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Many experts estimate that a voucher is worth somewhere between a third and a half of its face value. If you ask for cash but an airline offers a voucher, take the voucher only if the face value is at least double the cash offer.

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