What is airport ground staff called?

In all forms of aviation, ground crew (also known as ground operations in civilian aviation) are personnel that service aircraft while on the ground, during routine turn-around; as opposed to aircrew, who operate all aspects of an aircraft whilst in flight.



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They are sometimes called airport information assistants, airline customer service agents or passenger handling agents.

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A passenger service assistant is a customer service representative or agent who assists people using transportation services. Most work on the ground at airports for airlines, though you can also find them working at cruise or train lines, handling many of the same duties.

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Regional airports support regional economies by connecting communities to statewide and interstate markets. Local airports provide access to intrastate and interstate markets. Basic airports link communities to the national airport system and support general aviation activities.

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The Work. You could be: greeting passengers and checking their tickets and passports against the passenger list using computerised systems. asking security questions, allocating seats and giving out boarding cards and luggage labels. weighing luggage and charging the passenger extra if the luggage is overweight.

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Best Airport and Airline Jobs
  • Ticketing / Gate Agent.
  • Customer Service Representative.
  • Flight Attendant.
  • Aircraft and Avionics Equipment Mechanic and Technician.
  • Air Traffic Controller.
  • Airfield Operations Specialist.
  • Transportation Security Officer.
  • Airline Cargo Handling Supervisor.


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When the number of flights increases to a level that creates regular and significant flight delays, and infrastructure improvements to manage the capacity are not feasible in the near future, the airport may be declared a Level 3 airport by the FAA.

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Passenger Service Agents (PSAs) work for airlines in airports. They will often look after the check-in process and ensure that passengers and their luggage board their flights safely and on time.

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