Amenities are a service or item offered to guests or placed in the guest room, bathroom and kitchen etc.for convenience and comfort and at no extra cost.
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A standard hotel room typically has an en-suite bathroom with a toilet, sink, shower, or bathtub. Guests can also expect complimentary toiletries such as shampoo, conditioner, soap, and towels. Some hotels may even provide amenities like a hairdryer or a magnifying mirror.
The most important expectation has and always will be cleanliness. Lack of cleanliness is among the top complaints about hotel stays. Good cleanliness often goes unnoticed, but poor hotel hygiene will always be something guests remember about their hotel stay.
A consumer survey commissioned by Airbnb found 97% of US travellers surveyed, claimed that the amenities available within an Airbnb would impact their overall experience. Amenities were considered a top priority for a great trip and could be considered a deal-breaker for your next guest.